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February 2024 by Brian Foy
This is the way all insurance companies should treat their customers.
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February 2024 by Michael Hicks
On 11/19/2023, a deer jumped over a guardrail and madedirect contact with my vehicle while on i81 in Virginia. MySRS system deployed all of the airbags in the vehicle whichin turn resulted the vehicle being declared a total loss11/23/23. I began the claims process with Brian Ingram on11/20/23. I was never once offered a rental vehicle, but afterover a week, I was able to reach out to my agent whoassisted in getting me into a rental. My policy had up to$3000.00 in rental coverage, but I was only permitted tokeep the rental for a weeks time, totaling just over $500.00.I relayed my payoff information to Brian on 12/4/23, followedup with him again 12/6, again on 12/11, and again on 12/20. I expressed my concern that this claim had surpassed the 30 day mark with no progress. I also expressed the financial burden I was incurring by being responsible for paying on a vehicle that Ino longer had in my possession. I then followed up withBrian again on 1/8/24 asking him to update me on this claim.The automatic reply I received assured me that his mailboxwas monitored and that my file was important to him,however I never heard anything even after leaving avoicemail for Shane Glover (as instructed). Brian respondedby informing me that he "gets alot of emails daily and it is quitepossible yours got deleted." Brian also informed me that therequest for a copy of the title and letter of guarantee wassubmitted on 12/5/23, but then invertedly revealed to mylienholder the request was not filed until on or around12/12/23 through email correspondence he forwarded. Ireceived an update 1/12/24 with those emails. On 1/17/24, Iwas informed he received the information needed, and thesettlement was based off a letter from 1/27/24 versus thedate of loss. I am being told that Central Mutual's policy states that they are to base the settlement on the date they receive the letter, regardless if it was their own error that caused the delay. As of today 2/6/24, my vehicle lien has notbeen satisfied. I have been with this insurance company for years, and have never had an issue. What they have put me through in the last 3 months is unbelievable and wrong. I hope no one else has to deal with this kind of situation.
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February 2024 by Bob Gurley
Been very smooth and much easier to work with them than expected. They took care of us from day 1.
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February 2024 by CGURLEY86HEEL
The whole experience could have been overwhelming (major issues with water lines under the concrete slab on which my home is built) but the entire team at Central Insurance, and especially Brian Deal, has been great throughout. I can't say enough nice things about these folks and highly recommend them to everyone.
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February 2024 by Luda Bollons
Great, efficient service!
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January 2024 by Keith Schulefand
Very easy claim’s experience. I’m very satisfied
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January 2024 by Judy Rogalski
Very pleased. People very pleasant and respectful. Quick service. Called and handled things generally for me without my even have to think about things. Paid my car allowance fairly quickly so I could get a new car quickly. Surprised how fast their response was.
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January 2024 by Valencia Johnson
There are no words strong enough to express how incredibly thankful I am that Mr. Tyler Cheatwood went the extra mile to make sure that I had a vehicle to drive while my vehicle was being repaired. I appreciate him and will always remember his kindness. I would refer friends to Central Insurance because of their excellent service.
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January 2024 by Gary Hunsucker
Will post photos when done
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January 2024 by John Coury
Central Ins is like family when you have a claim. They are responsive and helpful in getting your loss resolved.
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January 2024 by Steve g
Working with Central Insurance is easy and seamless. They provide excellent customer service. Agent Brian Deal is awesome. Thanks!
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January 2024 by Sydney Cavanaugh
Great and easy claims process!
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January 2024 by Tom Valenti
Claim was easy to make and easy to receive reimbursement through Venmo.
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January 2024 by Dan Hartman
Great people, very helpful!
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January 2024 by McKenna Orthodontics
High quality followup and assistance.. Our agent was very supportive through the whole process.