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April 2024 by chris sprock
Very helpful in getting my cpap and answering all my questions.
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April 2024 by Christopher Capell
Don't walk, RUN AWAY from this company. I had issues with them from day one. I could never get anyone to return my calls. That was in May/ June 2023. Now 10 months later the billed my credit card $798. No bill sent, no warning. I've been on the phone with the billing department now for 40 minutes and feel no closer to understanding the issue.UPDATE #1. I requested 2 things at the time I made the first call. First for them to send me invoices and the second was a callback. After several days neither has happened. Tonight I received a phone call demanding I pay or they will send this to collections. I emailed the customer care asking for the invoices, a callback, and if they believe that I owe money, then a bill. I don't trust their accounting department because a few weeks ago they send me a refund due to overpayment, and now I owe them.
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April 2024 by James Tasker
I found out that APRIA will auto renew my contract if I change medical insurance. The current contract is for 15 months of payments. If I change medical insurance during enrollment period a new contract will be signed with new insurance. REGARDLESS if I have only 2 payments left, they will sign a new contract for 15 more months. If i change the next year again, the same situation, renew for another 15 months. That means that the device could have been paid for 3 years ago but am still paying because of the contract resigned not for balance but for entire amount. I VERIFIED this information with Apria. I cancelled with them before and physically brought the equiptment back to their office. THEY ARE A BAD COMPANY DO DEAL WITH.
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March 2024 by Heidi L
Excellent setup.
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March 2024 by T Taylor
This place is absolutely useless. You call you get someone on the phone and they won't take responsibility and help you get your order they just tell you you got to call someone else. Brian that works at this office is so rude and short-tempered. Kept yelling at me over speaking me and telling me he's already explained to me a through z and that this is ridiculous. I've waited over two months for replenishment order. I can't believe my insurance is using apria.
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February 2024 by Craig Mossbruger
The staff are fantastic, had my new CPAP within a week as promised, the online ordering for supplies is simple. Highly recommend using Apria.
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February 2024 by Gregg Day
Apria has sent us to collections without any billing or notification because they claim that Medicare did not pay. Medicare is paying for the rental. Apria did not send in the November and December bill to Medicare.I guess Apria is DOUBLE DIPPING MEDICARE. We have statements showing Medicare paid. Now the person who is supposed to help us, Lynn Rampley, the General Manager and the other manager Monica will not help us either, they just sends us back to collections when we call and ask for either of them specifically. I certainly hope when these "Managers" are up for review that Apria considers their inter action with customers such as us.Apria does not care about patients/clients just send them the money, even when they get paid.Terrible customer service andI have the feeling I will get the standard online response from whoever at Apria.We have been in contact with their supposed "Customer Service" we have sent the emails and we have waited for a representative to call back. But they never do. This has been going on since August of last year.
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February 2024 by C Town Fan
Poor customer service. Poor billing department. Contracts out of the USA. Can't get a simple answer and keeps disconnecting.
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January 2024 by Beverly Werner
All representatives that I had contact with were very informative and helpful.
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December 2023 by Carol Pucci
At first, it was a difficult time trying to find out why my order for durable medical equipment wasn't showing up after being sent over twice. Since I was 3 days from surgery, I had no choice but to contact to a person in charge. Once I did that, Monica, the Manager of Customer Service took care of everything! I had the equipment I needed for when I came home. She also found that the order from my doctor was indeed received by them and that the Customer Service Agent who received it, sent it back to my doctor asking for more information. What she actually neglected to do was to just look on another page and she would Hhave found it. Monica was honest with me, apologized and told me it was definitely their mistake and I truly appreciated it. She assured me this mistake would be addressed.Monica had my equipment delivered and has even followed up with me. Hopefully, Customer service agents realize how important their job is and that they're dealing with patients in need.
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November 2023 by Tammy Patterson
I love my Cpap! I want to thank you very much. ??
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November 2023 by Joanna Kaye
OMG Pam is especially rude and can't empathize with a patient. I should had read the reviews first. DO NOT USE THIS COMPANY
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October 2023 by louise blaich day
confusing, incomplete order ,no call back, your lucky if you get to speak to a human
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October 2023 by Ethan Franke
They sent my CPAP quickly, and it's been a very effective treatment so far.
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September 2023 by Raheem Jefferson
This is my first time using there services and I felt like family. They are very pleasant and thorough. I left feeling confident and would recommend them to everyone.
