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July 2024 by Natalie
Absolutely outstanding service! Replaced my partner’s phone and Apple Watch under warranty in under 30 minutes! They are top notch here! :)
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June 2024 by A.J. Samusson
Excellent Customer Service at this Verizon Authorized Dealer! Trevor and Kayla were awesome and went above and beyond to help me and my Aunt.!
I wish Verizon thought enough of its customers South of Columbus to upgrade them from a Verizon Authorized Dealer to a true Verizon Store that can do everything.
This store is fantastic, but I have to say Verizon as a carrier truly sucks! Too big for their britches as everyone says around here...
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April 2024 by Allison Magnuson
Had a great experience with the manager, Alex. Had lost my phone and he helped us find the best solution and fix any issues. Super helpful, knowledgeable and friendly.
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April 2024 by Sabra Britt Bruss (Sabe)
Always fantastic servious. Never a wait, if possible literally assisted within minutes. Employees very knowledgeable on their products, sufficient with customer inquiries with always a happy ending. Super totally awesome ?!!
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March 2024 by Deb Y.
For a communication company it sure is hard to get customer service to TALK to!! Signed up for a call back had to schedule 3 days out and they never called. My billing has been wrong every month. I have had to go in each time. Cody helps a lot but others just get me through to online help and leave me. 1 1/2 hrs each time! Now I am being charged for a phone I handed in that they can't find. I will have to pay $300.00 and fight to get it paid back. Well there, many more people come in with billing problems. Coverage is good but they need to get better at customer service.
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February 2024 by Douglas E.
Verizon is the absolute worst most grimy company ever. I was with Verizon for 5 years paying high prices just to switch to spectrum "much better price". I "closed" my account with Verizon... so I thought. I went into the store closed my account in September the rep was chill and said I was all good. Any normal human being would consider this a closed case. Oh no it just gets better three months later I'm getting late collection and a freakin debt collector saying I didn't close my account. So when you close your account with Verizon make sure you don't have any other hidden lines or really just stick it to the Verizon rep and say my final bill is for the deactivation of the account. Gotta make it clear for them or you will get legally robbed but a multi-million dollar company praying on your downfall. So I just recommend when you go to this store put your car in park.. then back into reverse and drive far away... love ya thanks you horrible company
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January 2024 by Kimberly Confar
Aaron at this location was an excellent help. I had issues with my eSIM that needed fixed and he knew exactly what to do and fixed it in minutes. I appreciate his knowledge and timely solution!
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January 2024 by Mike Meeks
Very busy
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December 2023 by M
I was helped by Ali who was kind, funny, and helpful! I’m happy with my new phone. Thanks for the awesome service, Ali!!
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November 2023 by Eleanor Strong
I was having trouble receiving all of my text messages in group chats. Victoria work for over an hour to find a solution. The service at this store is the reason I stay with Verizon.
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November 2023 by Joshua Lau
It's Verizon people people were helpful and get things done ?
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October 2023 by Steve Jackson
If I could give Hallie more stars I certainly would. She was so helpful and extremely patient while resolving a complex situation .This woman deserves a raise!!!!!! If we had more people like this one providing service the world would be a more peaceful place
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September 2023 by Phil Foell
Jaylin is very knowledgeable and helpful. Great advice.
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September 2023 by Bryant Rockfield
Great Store, conveniently located in Northwest Columbus, on the Southeast corner of Henderson & Reed Roads....
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September 2023 by Christina K.
This is the absolute worst Verizon I have ever worked with. If I could give them 0 stars I would. The absolute worst costumer service I've ever seen.
