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April 2024 by Kevin Milligan
I get all of my oil changes done at Valvoline and recently I went to this location and had an awful experience. My first visit I was there for 45 minutes. In addition to the wait time. It took forever for them to close my hood. They did not mention that the cap on my Ford truck could cause leaking and that they did not have a replacement cap for it. They wrote in the notes that there could be leaks. None of it was verbally communicated the next day my oil light was on and check engine light. I went back and they said that I lost half of my oil, the assistant manager offered no apologies and tried to blame me for not reading over the notes part . I had to go to AutoZone to get a new cap and spent a combined three hours just for an oil change. The only offer they made to help resolve. The problem was to replace the oil that was leaked. One of the staff said that I would receive a coupon in the mail for a free oil change, but I haven’t received it. The assistant manager was extremely unprofessional, and the only helpful people there were the staff, I will not be returning to this location
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March 2024 by MG
In and out! Great service.
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February 2024 by Bryant Rockfield
Fast and Efficient Oil Change Facility..... Great Customer Service
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November 2023 by Randy Byrne
Had a little issue with the oil filter, called them and they said to come back in and they made it right. Appreciated
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October 2023 by Alex Loy
I have been to this loaction a couple of times now and every time the service and professionalism is top notch. I came in right before close and they gave me the same care and attention that you would expect from the first customer of the day. I can't say enough good things about the staff and leadership at this location. This is the only place I take my vehicle in Columbus when I need an oil change
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October 2023 by James Bennett
Went in for an oil change and an air filter. Great service told me i did not need the air filter. This round saved me 30 dollars ?
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August 2023 by Papiz Kickz
Went to this location a couple days ago and it was terrible customer service was pitiful I went in for just a fluid top off not even an oil change. when I pulled in no one came to greet me at the car but they were just standing there.. a mid 30s African American man who was first on the phone I waited till he was off the phone thinking no big deal but after he continued to ignore me so I politely said excuse me so I could tell them I was just a fluid top off and not an oil change the guy gave me a dirty look and turned around to finish his conversation with Kevin who ended up being my Topside tech once The African American man came to the window he still gave off a rude demeanor then Kevin started my topside I really came in for power steering fluid because it was under the Minimum line And as a Former SENIOR TECHNICIAN FOR VALVOLINE who knows the topside process Kevin didn't fill my power steering reservoir and just to see if he would be honest about filling it i asked him did it need any fluid even though I knew it did his first answer was no it was full but I was watching and he never even looked at it...then said they don't fill power steering and on top of that he didn't make one topside callout the entire time from start to finish I left unhappy but glad it wasn't an oil change like usual ALSO went to another VALVOLINE location and got my POWER STEERING TOP OFF THAT "THEY DONT DO"
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June 2023 by Nisha Cross
They always do a good job! Quick in quick out. They will try to upsell items.
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April 2023 by Tanisha Brown
I was in and out fairly quickly. The only Valvoline location that actually checks things such as the battery and fluid levels instead of just marking that they did.
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March 2023 by Dark Cian
I went to this location for the first time becuase it was close to where i was at. They was friendly and polite and showed the total before doing anything. The reason for the one star is because when i pulled my car out of the garage their was a nice oil spot on my floor. They also forgot to put on my under body cover lid that covers up the oil pan plug. I can i will never be returning to this location every again.I wouldnt recommend them to anyone...Services: Battery
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February 2023 by B. Moore
Within the day of my most recent oil change, the oil light in my car came on for the first time ever. When I called the shop the next day to raise the issue, I spoke with the manager who was very inconsiderate of the issue and not apologetic in the slightest when I explained the situation. He told me to bring it in and I said I was uncomfortable starting the car knowing the oil light was on. He seemed irritated and for some reason gave me a personal cell number to send my address to for him to send a technician to me - probably to circumvent a formal complaint. When the technician arrived (very nice) she checked the car and said it was fine to drive to the store. When I got to the store and they inspected the car there, they could find no issues. The manager looked over my receipt and for the first time informed me that there was a note on my bill saying my oil was “sludgy” - something that was not told to me the day before and I imagine would be best practice to inform a customer of. I told him that surprised me since I had brought it back twice when recommended based on mileage and date and they said my oil was great and had more miles left on it. He told me I should just get it changed next time despite what they said. I didn't push back but it shocked me that the people he managed would tell me what they did then he would tell me to push back in the future I left and took my car to professionals who said it was a broken oil pressure sensor most likely caused by them when changing my oil filter.Long story short, these people are quick and cheaper for a reason - because they are going to cause you headaches and cost you more money down the line. The manager said they have “17 camera watching them as they do oil changes” and all I am going to say is you don’t need that many cameras if you are doing things the right way. I was a loyal customer since 2016 but no more - bye Valvoline!Service: Oil change
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December 2022 by K G.
Went there for an oil change and a battery replacement and had a terrible experience.-First problem was they took off my skid plate and then couldn't get it back on. Have never had an issue before, but after they changed my oil I sat there for another half hour while they were just drilling under my car. No one told me what was going on, until finally the person underneath yelled and asked if I even "wanted it back on - cause it's only really needed for off-roading." Told them yeah, and then sat for atleast another 15-20 while they just kept drilling. After that, I got no explanation or anything, they just sent me away, and I had to ask them whether they even got it back on. Then turns out they only put a couple of the bolts back in so it's been flapping underneath now. I got there about 45 minutes before close, and the people working were very vocal about wanting to leave, so seems like they just did the minimum to get me to go. There were 3 people working, and I was the only car in there, and the two up top just stood around for the near hour I was there until finally 1 went down to help whoever was underneath get it back on. Look, I get if it was difficult to screw it back on, and they wanted to go home, but the least they could do is tell me what's going on.- second issue, they either lied about or failed to properly check my battery. I had gone to a previous Valvoline a couple months before and they told me my battery was going bad and that I'd need to change it next time. So I told this location that, they checked and told me it was perfectly fine. Now 2 weeks later, battery is dead and I'm having to figure out that.Been a Valvoline customer for many years but I would not go to this location. There are a lot of other Valvoline locations around the area where I've never had issues.
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November 2022 by Joni D.
The convenience of staying in your car during the oil change makes the high price alllllmost worth it. Friendly, helpful staff.
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November 2022 by John Graham
Never checked my lights, one worker was unable to reset my dashboard. And he never stood around to learn. Spilled oil inside outside my vehicle.The only good thing was they were quick. Of course there were barely any customers, I wonder why.
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October 2022 by Casey S.
If I could give 0 stars, I would. Went there and they said they couldn't do my oil change bc my skid plate had a bolt that wouldn't come off (which is annoying, but fine). I drive down the road, and all of a sudden I hear a thud and scraping noise. My skid plate had fallen and was dragging the road! They clearly didn't put all the bolts back on. They lied about it when I came back. My skid plate scraped into a big ball when I pulled into their garage, so I cant put it back on. The only positive is, with my skid plate off, I could get the oil changed. First time at a Valvoline, and it will be my last.
