Banks in Upper Arlington, OH

“As a small business, First Financial has been really responsive to my needs. I was having issues with their phone app and was immediately called by the both the regional and local reps to try to resolve the issue.”

“I’m very happy with service I was given by Garrett. Very professional and a down to earth dude that genuinely seemed like he wanted to help. There was a different feel, in good way, to this place compared to the Big banks I’ve been dealing with my whole life-Wes”

“Ok, I get it, this is a small branch office of the largest bank in the US. But before you turn away thinking, "too big, too impersonal, not for me," check them out because that was the same mistake I made for years... and they are right down the street from me.

First off, it's easy to get things done here precisely because it's a small branch. Most days you can walk in and knock out just about anything without waiting. (As is true of anyplace, if you have a task that requires a bank officer and not just a teller, call and make an appointment.)

Whoever is doing the hiring has been hitting home runs. Joseph and Olga at the front counter are good natured, patient and helpful. Steve in banking is really down to earth, has years of experience, and doesn't rush you (but will rush *for* you if you are in a hurry). Robby in Private Banking doesn't limit himself to Private Clients only but will step up so you don't have to wait - even if you are a just regular customer like me (Chase offers Private Client status and services to people who open a JP Morgan investment account and use their advisor services with $250k and up. I like the program perks but have no use for an advisor, so I don't use the service. If they ever drop the requirement for using their advisors, I'd be inclined to opt in. I have to imagine a lot of others would as well, Chase.)

So, here's this little branch office of a massive bank but it offers everything, delivers on service, and has some of the best people you could hope to work with. Big bank service at a corner bank? Honestly, I should have come here when they first opened.

Super easy access from Lane Avenue. Plenty of parking with exits on Lane and North Star. Drive through teller. ATM. Handicap accessible. Amazon locker in breezeway.”

“Kris, one the agents helped me set up an account and when I had troubles the second day with setting up the app and making a transfer it felt like talking to an old friend already. Very kind and helpful”

“Best bank I have ever been to. My finance and I wanted to open a joint account and they answered all of our questions perfectly. We worked with the manager Sydney as well as a male teller at the front who provided some helpful insight to set everything up smoothly. Definitely recommend this bank for anything you need.”

“Customer Service is incredible. Sam goes above and beyond to ensure that banking needs are met promptly and efficiently! And Justine is very helpful in resolving any issues and providing prompt service!”