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“Craters and Freighters Cleveland was absolutely fantastic to work with. The customer service was exceptional, and I especially enjoyed working with Renee. She answered all my questions and worked hard to offer a high quality, cost effective solution. The craftsmanship was exceptional as well. They crated and shipped a custom made family heirloom crib. It was meticulously packaged and arrived in perfect condition. I highly recommend them!”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
7:30AM - 4:30PM
765 E 140th St, Cleveland
Shipping Centers
“Melissa was so incredibly sweet and understanding with my situation. I had printed a prayer card for my sister’s funeral services at a different location and I realized it wasn’t what my niece and I needed/wanted. (Totally MY mistake when I did the first order, not the other location’s) I was just an emotional mess when I came in to have them done again. And she was just so compassionate and sweet to me. I just can’t thank her enough. My second order is absolutely perfect. Sure, I’m still an emotional mess, but I feel better taking these new, beautiful cards with me to her services”
“This shop is complete with everything you need in shipping and printing. You can track packages with their computers, or look up items. You can use their printers if you don't have one at home. The print shop is big and offers all kind of printing services. Need a box? Boxes come in all sizes and with decorations. Stop in to learn more.”
“What a pleasant experience! Went there to get a paper notarized (boring, right?)and it felt like I ended up making a friend! Staff very friendly and helpful. This place is so much more than a postal service, with a range of services and retail gifts. I can’t wait to find a reason to go back!”
“What sets them apart is their exceptional customer service. They take the time to understand your needs, offer expert advice, and make sure you're satisfied with their services. I've never had a single issue or complaint.???”
“Everyone working at this UPS is hardworking, professional, and helpful every time I've come into the store. They are very quick to respond to customers as soon as they come through the door. I couldn't be happier with the services they provide.”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”
“I spoke with a GREAT! Customer Service Representative, at the printing desk- Elisha.She was friendly and professional with all the customers who needed her assistance.She is very knowledgeable, patient, friendly, and gave me additional information about labeling for a project, I am working on.She was encouraging in assisting me with a printing project. Elisha gave me the tools, to get me started, and convinced me to come in and have my printing done by Staples Printing and Marketing team.Elisha spoke in high regard, and confidently about the Printing and Marketing team, and their expertise.”
“I am so very satisfied with the quality and professionalism of this particular center. Super friendly and accommodating. I made a mistake with my online order and without hesitation they corrected it. Now that's excellent service. Thank you Heather!!”
“Hello my name is Jalene and I have been to the FedEx store on Richmond in the plaza where Dave's grocery store is, several times and I'm always impressed by the young people who work there that are so friendly and helpful. My most recent trip to the store there was a gentleman behind the register name Cassius and this young man went above and beyond the call of duty helping me find things on my phone that needed to be printed out with an order that I did not anticipate needing but he knew I needed it and I just wanted to publicly thank him.”
8:30AM - 7PM
12600 Rockside Rd, Garfield Heights
Shipping Centers
“I've been to The UPS store in Garfield on Rockside Road and I've always had a pleasant experience. The cashiers are courteous, knowledgeable, and helpful explaining processes making for the returning of packages easy.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“Convenient location.
And, even when a lost package was not ship from there location.
The employee's were helpful in finding the shipment, in the UPS system, and having it sent on its way.”
“The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.”
“Recently returned to do some print out, copies and lamination. Everyone was pleasant Bryce assisted me in a few different things that were needed he was very polite attentive and overall great customer service.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“This location was great, the self service left much to be desired and so the manager Shawn helped me accomplish my printing goals despite his busy slate with commencement this week.”
“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”
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“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”