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“What sets them apart is their exceptional customer service. They take the time to understand your needs, offer expert advice, and make sure you're satisfied with their services. I've never had a single issue or complaint.???”
“What a pleasant experience! Went there to get a paper notarized (boring, right?)and it felt like I ended up making a friend! Staff very friendly and helpful. This place is so much more than a postal service, with a range of services and retail gifts. I can’t wait to find a reason to go back!”
“Everyone working at this UPS is hardworking, professional, and helpful every time I've come into the store. They are very quick to respond to customers as soon as they come through the door. I couldn't be happier with the services they provide.”
“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”
“I've been to The UPS store in Garfield on Rockside Road and I've always had a pleasant experience. The cashiers are courteous, knowledgeable, and helpful explaining processes making for the returning of packages easy.”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“Convenient location.
And, even when a lost package was not ship from there location.
The employee's were helpful in finding the shipment, in the UPS system, and having it sent on its way.”
“The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“I have a box here about 3 years. It's perfect for a senior like me .These young people work pretty hard . I've found them to be compassionate and customer service oriented even when overwhelmed!! I've had ALL kinds of things delivered here because im usually not home ?. The only time I had a problem was when my brother died and another business I do business with used this address from my business card to send flowers ?. They were there a week ?. So now the reps CALL ME when I have unusual deliveries. #winning. The owner is Scott. He doesn't smile a lot, but he's a problem solver! Just talk to him about what you need. ? ? ⭐️”
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“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”