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8:30AM - 5PM
804 Boulevard St, Dover
Banks
“Amazing bank with amazing people! My loan was so fast and Kim helped me so much throughout the process. I set up a new bank account here because of their efficiency!”
“We really enjoyed working with Amy. She explained the process well and kept us informed. She made the transition to the new Sugarcreek manager for our closing very smooth.. Keith & Marsha Snyder”
“Leslie at first federal helped me and my wife open our checking account and was very polite and courteous on a Saturday. I want to thank you for getting us in for an appointment.I look forward to doing business with our new bank and local contractors for our home needs and investments thanks again!”
“I have had nothing but great service from these folks in New Philadelphia! They have always answered my questions thoroughly and honestly, great service with second chance checking and now a regular account, helped me budget financially and set up online billing, and even dispute a transaction. No matter how busy they are they have always had a smile on their face and a great attitude of compassion and joy. I will never bank with anybody else.”
“Just got off of a chat with Susan D. And she was absolutely amazing. I wanted to link a new account to my main checking, and she got it done online through chat which is very convenient considering I have a two year old who likes to scream when I’m on the phone. Susan got it done quickly and efficiently for me.Just another perk to being a part of this credit union!”
9AM - 5PM
301 W 3rd St, Dover
Banks
“Had an appt. with Trish to have a Chase refinance notarized and have to say it was the best experience I’ve had with a banker yet. She was very accommodating and asked me about just about every aspect of my working with chase to make sure I was satisfied. She even got me a replacement card next day shipped since I mentioned my current card was damaged. I will make every effort to work with her again if I am in need of future chase services. Thanks Trish!”
“I still think it is weird to have to make appointments for things like opening an account, and while i can see it can save money on employees, i feel it is used as a tool to reduce customer interaction”
“Staff members always go out of their way to provide excellent service. They are friendly and willing to assist you promptly. The corporate levels make changes that are not always so great but that is any bank. The people here are extroardinary and care which is why I have kept my business here.”
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“The employee who helped us set up the new account, Michelle, was excellent! Great customer service and made both my wife and I feel welcomed to the bank and the area.”