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“My elderly father lost his maibox key. We went into post office at 12:30 to see what to do. They said it will probably get the lock changed tomorrow. Within an hour it was changed. What wonderful customer service. Thank you so much.”
“I have always had a positive experience with this USPS. While the line can become a bit long, the team works quickly to assist everyone. Best USPS I’ve been to in a long time.”
“Lovely, clean, a table for packing with cute pens. Customer service was really good, smiley and helpful staff! Was mine and my husband's first time using this office. Very happy!”
“I use this post office because the staff is exceptional. Individually and collectively, the staff is kind, patient, helpful, and funny! I never leave without a smile. Want to feel human and helped with knowledge AND kindness? This is the place.”
“I ship stuff all the time at this post office and they are always quick and friendly. Have not lost a single package that I've dropped off with them. All around pretty reliable.”
“Long lines and only 1 employee. They need help here. I just need to buy stamps and it's taking forever. They need a vending machine for stamp purchases. The employee here is working his tail off and is efficient.”
“Much more friendly and efficient than the Shaker PO--although Shaker's just horribly understaffed and it may not be the employees' fault. Anyway, if you live in Shaker and are sick of long lines at Warrensville, try this location. Wish I could've gotten my PO Box at this location but with my zip code I was stuck using Warrensville for that.”
“Love this location. The two ladies that work the front desk are amazing. They keep you from making mistakes that would impact your delivery times. They are very nice and courtes.”
“While being out of town for an extended period, I received a text from USPS that I was getting an unexpected shipment. It contained some valuable and delicate item so the package needed signature. I called the Stow P.O. and talked to Leo, who made sure the package was properly forwarded to my temporary address by actually going and looking at it. He also asked me to check the tracking on my phone while he waited to make sure I could track the shipment too. Finally, he asked me to call the PO and ask for him specifically if I needed any additional help. We need more teammates like Leo in all organizations. Great service!”
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“Pretty cleanJerrica was nice (even with a difficult customer)Pretty quickTHE CARDS ARE SO BEAUTIFUL. I almost bought 5 of them while I waited, I thought the only good cards were available at Target or Barnes n Noble… this is a hidden gem for cards ♥️”