“The owners and employees of this store are just the best. They are the kindness most respectful people. UPS is lucky to have these owners run one of their stores. Great reflection on the UPS brand!”
“My business rented an office there from 2011 until 2019. My experience with them was awesome. The rent was appropriate and whenever issues arose they were always dealt with promptly. If I needed help with making physical changes they were there to help. Since I needed to close the office I have maintained a mailbox there and they continue to be helpful and courteous.”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“I mainly use this location for all my Amazon returns but have used it to make copies and fax. Each time I've had Great customer service. No reason to go anywhere else.”
8AM - 6:30PM
154 E Aurora Rd, Northfield“Long story short Chad the store manager spent more then 1 hour on the phone with Amazon to help me with refunds. That what right man in right spot mean! Chad you are great!”
“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”
“Great customer service. I was traveling and did not have my tracking info with me. When I called they were so helpful, pulled up the detail and gave me the info. I will ship everything with them. Thanks!”
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”