-
April 2024 by Jaclyn Kaliszewski
Horrible facility. They constantly sit on packages rather than putting them on the truck and getting them delivered . Or it says tried to deliver but no valid address. Any time I see my package coming thru this facility. I know it's delayed at least 2 days. This facility is lazy
-
April 2024 by Christopher Beckett
Try not to use Fed Ex in the NEOhio area. Always late, even time sensitive packages. They will mark delieverd and then drop them off a few days later. Will also mark that they attempted delivery but no one was home.
-
April 2024 by Alex Zarnas
Watched the driver put a missed delivery sticker on my door. Never even brought the box out of the truck, never rang the door bell. Was literally on the front porch as they ran away. What a jerk.
-
April 2024 by Regan Carpenter
It'll be a beautiful day if ever FedEx goes out of business. I will celebrate.
-
April 2024 by Tim.
It was really ridiculous the driver went right past my house had no idea where I was located even though my house has big numbers on the front. And then the driver put in not home not available or closed they tried the second time and it showed showing up late then finally on Monday they had a real driver get my package to me but at that point the package was messed up pretty bad
-
September 2023 by lori stoneberg
Wow, if your normal driver isn’t working good luck at getting your packages. They do not even attempt to deliver.
-
September 2023 by james rohr
Shipment was originally was scheduled for Thursday. As soon as I completed the order, delivery date changed to Friday between 10 am and 2 pm. It's 5 pm , still waiting.After several emails, 2 unhelpful phone calls... The shipment is still MIA.FedEx driver seems to be untraceable. Which I am almost certain that is untrue.
-
September 2023 by Sean Bianchi
If you ever need to get a hold of anyone, good luck. The automated phone service makes it so hard to just talk to a real person.
-
August 2023 by Armand Cadieux
If there was a minus 5 star rating, that is what you'd get.
I wasted a whole fucking day waiting for an item that was supposed to be delivered between 10 am and 2 pm .on 8/25/2023.
The FedEx truck pulled up to my drive at 4:48 pm.
Three hours past the ETA. WTF!
The driver, whoever this POS is, stopped at the end of my drive, never got out of his vehicle, (I have two different camera systems monitoring my property), and he took off. I was in the driveway to accept the package, and the son of a bitch took off.
So then, we get a message saying that an attempt was made to deliver the item, but no one over the age of 21 was available to sign for it.
What a lie, and total bullshit.
I was standing in the fucking driveway waiting for this POS.
This driver, whoever he is, should be fired for, incompetence and stupidity.
This item is rescheduled to be delivered tomorrow 8-26-2023 and you better get it right this time.
Come to the fucking door, and ring the door bell.
I'll be waiting for you.
By the way! This is not the first time this shit has happened with your location. It happens way too often.
FedEx! Get your shit together, and hire better people to deliver the goods.
Totally unacceptable.
There should be, ZERO, tolerance for this type of service to your customers.
Not a good look for you FEDEX.
Not a good look at all.
-
August 2023 by Caleb Kitinoja
How many times do you think you have to call customer service to add instructions to deliver no matter what, on a package where no signature is required? 3 and still counting apparently. The shipping was free and I still want a refund. Never use this service if possible, I would have drove out to Indiana myself if I would have known Twinsburg FEDEX was this helpless.
-
August 2023 by Eargesplitten Loudenboomer
"Delivery service" is a poor description. 10 days past expected delivery date. Delivery instructions were to leave package at door, signed door tags were ignored. Location not open to the public and may hold package up to two weeks before returning to sender. You can't contact anyone here, I don't even know if this place or my package actually exists because it's an hour drive away.
-
August 2023 by Vanna King
The customer service is a joke. My delivery has been delayed again with no explanation and no way of finding out when or if I will receive my package.
-
July 2023 by Leah Ware
Had to put a shipment through a local FedEx Print and Ship, which caused a delay with several orders. When we returned early and took off the delivery vacation hold, rescheduling commenced and two days later, the rescheduling info stopped with no new rescheduling dates. Been 7 days now with no new information. One of my husbands orders appears to have disappeared and FedEx listed it as lost. It's getting pathetic and just wrong that it's become as unreliable as it is. Figuring there's some theft ring imbeded in the depot and anything put on hold is stolen. Ready to get Twinsburg police involved or the state Attorney General!
-
May 2023 by andrew crain
Been waiting 16 days for my e bike tire and still nothing. Seen all the reviews so I'm gonna call the company I ordered the tire and cancel because this seems to be a every day thing
-
May 2023 by turbocichlids
Every package they somehow screw up. Wrong location, extra time, wrong dates etc. These people have the lowest iq imagineable.
