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February 2024 by Haley W.
friendly representatives with a low pressure sales approach! Got everything I needed and didnt have to jack my bill up
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December 2023 by Google user
Cassidy is amazing! Took the time to do everything we needed and never tried to upcharge or buy things we didn’t need. We left with new phones, a watch, and never had to do anything when we got home! And got a great deal! Unlike Huber Heights, Troy will set everything up for you in the store. We even were able to get home internet with a super easy set up for only $39 a month! We will always go to this location for all of our Verizon needs!
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October 2023 by Stacy Reynolds
Kat @ the Troy Verizon store was super cool. 10/10 recommend. Give that girl a raise. :)
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September 2023 by Ciara Hadley
I recently switched my service from att to Verizon and had the absolute pleasure of working with Cassidy at this store. Cassidy was amazing! I had a complicated situation and she resolved all of my problems and even came in on her day off to make sure we got everything taken care of! Also, she was great with my kids and we had a blast! Cassidy’s customer service skills are unparalleled and you should definitely go see her for any Verizon needs! Thanks Cassidy!!!
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September 2023 by Tami Durcan
Cassidy was amazing! Wonderful actually. We appreciate her help so much!!
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September 2023 by Linda Pierce Yambor
Kat was fantastic helping me with about 4 things I couldn't possibly finish any place else
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July 2023 by Lee Robertson
Josh was very knowledgeable! He helped my mother get a new phone and switched all her stuff over. He gave her a great deal on the phone accessories! If you go in the store ask for Josh
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July 2023 by L Cook
Cassidy was at the Troy store on Sunday. She was pleasant, not pushy and knowledgeable. She gave me options as she attempted to repair my phone. She exemplifies one of the more professional employees that store had had. I highly recommend using her.
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July 2023 by Debbie Brown
Josh at the Troy, OH, Main Street Verizon store was very helpful in selecting my new phone. He provided me with great suggestions on accessories & a great customer service experience. We will return to him for other family phone upgrades. Thanks Josh!
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July 2023 by Anna Saba
Do NOT recommend this seller. Employee voided the warranty on our Samsung Flip Z 3 phone screen cover by peeling off the corner of the cover. He did not ask for permission prior to doing so. He just took the phone and started peeling it off out of his own curiosity. This screen protector is one that Samsung specifically states only an authorized phone repair technician may remove and replace the cover. This salesman was not authorized to remove the cover, thus voiding the warranty on our phone!
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June 2023 by Aaron White
The TCC Verizon store in Troy extremely reliable! We have worked with Cassidy multiple times now, 3 different upgrades, adding lines for our kids, and updating our plans. She is always so friendly and patient. She helps us understand what it is we're signing up for, how it will look on our bill and finding us the best deals available!
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May 2023 by ellie frantz
Cassidy was fantastic! Super nice, explained everything very well and welcomed any questions. She made the process of trading in phones a much better time.
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May 2023 by Saylor Baum
I had visited verizon about a week ago over some questions I had regarding a new phone. Lela was very polite and helpful with me & was very patient when I asked several im sure of the same questions! Great service
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April 2023 by Julie Ann Anderson
I have not had a new phone in 10 years and I wanted to review my account with Verizon. When I went into the Troy Verizon store, I met Josh. He was very friendly from the start. He reviewed my account and was able to put my family on a new plan and save quite a bit of money. He was patient and knowledgeable as I asked questions. He set up my new phone and helped me transfer from my old phone. I would highly recommend Josh if you need help/service with Verizon. Thank you for making my trip into your store a pleasant experience!
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April 2023 by Bridget Douglas
I never like going to these places because it’s never good but I love going to the Troy store, I always have a great experience Josh Hill is awesome, he’s so friendly and makes you feel like he’s known you forever. He helped me pick the right phone . Because of Josh I will never go any place else.
