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December 2023 by Jodi Otten
Literally just left and the person I just dealt with was AMAZING! Such a simple task I had to do but she was helpful and professional! I didn’t get her name but it was on 11/14/2023 at 10:20. Great customer service!!
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August 2023 by Jon Mills
Had an issue with a package return to Amazon and Chris got it all sorted out and fixed for me. Would for sure use this store again!!!!
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March 2023 by Rock
Had a man help me today in the store with my Amazon returns. He was very kind and respectful! Reprinted my sticker to ensure it got returned and even wrote down the tracking number for me- after all he did he then apologized for taking up too much time. He’s was absolutely WONDERFUL! And put a smile on my face due to his kindness.
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March 2023 by Brandon Bierly
Friendly and efficient staff. The only issue I've ran into is there have been some days when they close early, whether it be staffing issues or what.. it would be nice to have a way to know this ahead of time before driving 15 minutes to send a package and find the doors closed.
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March 2023 by Marie Douthit
Friendly staff, very fast and helpful. If they'd just get rid of the strong air freshener. :-/
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February 2023 by Matthew Scott
I sent 2 packages to my daughter in California just before Christmas. I spent $150 to insure the packages. 1 of the 2 packages never arrived. I filed a claim as instructed by Jenni the store manager. 4 weeks later UPS denied the claim. I contacted Jenni, she had my file an appeal. The claim was paid on 2.16.
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July 2022 by Jason Lawson
This store stole $250 from me, no other way to say it. I shipped two PC monitors 3/29/2022 & they “lost” them in shipment…despite the tracker saying it never left the store. I went through the claims process, which didn’t find the items (shocked). Then they asked for a price comparison, which I provided. When I called to follow-up they said my claim was closed for failure to provide a price comparison… I’m on your freaking cameras handing it to you? Supposedly, the corporate office wouldn’t let them process a refund for ‘just’ the shipping charge ($47 & change). So, I called the corporate office and they said that’s a lie… the franchise processed the fee & is solely responsible for processing any delivery refund. Shady business… I don’t trust them at all… if you go there do yourself a favor and use a credit card, not cash or debit. At least that way you can dispute the charge if your items get “lost.”Best of luck.
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June 2022 by Simmer Sarah
Employee Melissa is very rude. Worst customer service I’ve gotten in a long time.
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March 2022 by Amanda Noble
I had a package that needed to go to us post office and the guy at the troy ups store said that he will send it out in the morning with the mailman. Needless to say the package disappeared. It’s been almost two months.I went to the troy ups store today and the employee got rude with me and it wasn’t the 1st time she has gotten rude with me!! The guy who took my package was also there and had nothing to say. I was looking at the reviews and I see that this has happened before at this store.
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February 2022 by CHRIS TAMPLIN
Don't drop your package off here at UPS I accidentally had a USPS label didn't realize it gentleman told me that it was okay that they would send it out with their ongoing mail in the morning. My package disappeared never left from the UPS store and was never picked up. I was never refunded any money for my package and was told that there was nothing they could do about it. Needless to say the employees and management are not to be trusted at the Troy Ohio UPS store
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January 2022 by Marla Baker
The young man who helped me with my return tonight was awesome ! I brought the box and shipping label in and he cheerfully attached the label and prepared the box for shipping. He was very friendly and smiled a lot! I really appreciated his positive attitude.
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July 2021 by Darrian Gooding
Perfect! Employee’s was very nice and handled my fragile items with care and items got delivered perfectly fine! 10 out of 10
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May 2021 by Haven Wilson
Super helpful and the employees are nice and polite
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April 2021 by R R
I go to this UPS store location several times a month. There is usually not a long line, the store is clean & well organized, the employees are very courteous & friendly, and the store is just overall efficiently run. My returns are always posted immediately, which is so helpful.So the Troy store's terrific level of service is what I expected when I stopped into a different UPS store in a different town while running errands, where I encountered an employee who never made eye contact with me, seemed surly, and barely spoke. My package wasn't entered into the tracking database for several days either (although this could have been due to the recent holiday). After googling the problematic store in an attempt to determine where in transit my package was, I found it had a very low customer rating. This made me realize that the awesome Troy store deserved a shout-out.I am very grateful for the competence and courtesy that is provided by the Troy Ohio UPS Store employees. Thank you!!
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January 2021 by Rhonda DoubleU
I go to this UPS store location several times a month. There is usually not a long line, the store is clean & well organized, the employees are very courteous & friendly, and the store is just overall efficiently run. My returns are always posted immediately, which is so helpful.So the Troy store's terrific level of service is what I expected when I stopped into a different UPS store in a different town while running errands, where I encountered an employee who never made eye contact with me, seemed surly, and barely spoke. My package wasn't entered into the tracking database for several days either (although this could have been due to the recent holiday). After googling the problematic store in an attempt to determine where in transit my package was, I found it had a very low customer rating. This made me realize that the awesome Troy store deserved a shout-out.I am very grateful for the competence and courtesy that is provided by the Troy Ohio UPS Store employees. Thank you!!
