Up and Running in Troy offers a high level of service and quality that exceeds expectations. The friendly and helpful staff take the time to understand customer needs, analyze feet and gait, and recommend suitable shoes and accessories for walking, running, trail, and track and field activities. Customers appreciate the staff's knowledge and their patient, non-pushy approach, making each visit special. The store provides a variety of shoes and socks, including comfortable options that do not cut into the skin. They also offer valuable advice on foot care and nutrition. Even customers from out of state have noted the staff’s willingness to go the extra mile, such as ensuring a customer’s sister in Troy received her shoes. First-time visitors praise the staff for their kindness and assistance, making the experience enjoyable and informative. Overall, Up and Running in Troy is highly recommended for anyone seeking quality shoes, expert fitting, and excellent customer service in a friendly environment.
The service and quality went far beyond my expectations! The staff are friendly, helpful, and sell a quality product. I live out of state and they went the extra mile to make sure that my sister, who lives in Troy, received her shoes. ?
April 2024
Nice store. The staff was very friendly, personable and knowledgeable.
September 2023
OUTSTANDING customer service from Up and Running in Troy! I was greeted and helped with the purchase of new running shoes and socks. From measuring my feet, to offering several options of shoes to choose, to suggesting the right socks ,and even sharing knowledge of nutrition. Up and Running will have you covered for all... read full comment
