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December 2023 by Minh Truong
Having accounts with my wife still can’t exchange big bills
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May 2023 by Wanda Bowshier
They are always polite and helpful.
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May 2023 by MaryBeth Pope
Received great customer service at the Troy location. Shout out to Amber F!
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May 2023 by Mary Beth Pope
Received great customer service at the Troy location. Shout out to Amber F!
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January 2023 by Isaac Mwangi
Very friendly.
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December 2022 by Cheryl Young
Always been friendly!
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November 2022 by Unknown
Horrible new business banker . RUN to another branch.
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November 2022 by colby collier
Tried closing my account at the S. Dorset/W. Main St location in Troy. I encountered an issue with the new black branch manager. It was a pure nightmare. Lack of professionalism coupled with no or poor training. The good tellers don't stay there. The turn over rate at this branch is worse than a McDonald's.This manager should try and get her old job back from whatever prison she formally worked at.GO ELSEWHERE!!!! 5th/3rd
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April 2022 by GTU
Alyia is a great employee! Very easy to talk and very nice.
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September 2021 by Kayleigh Williamson
Maybe reviews will make someone listen, the tellers are amazing, every single one of them. Simply because they were NOT taught by the Manager at this branch. The manager at this branch knows nothing of morals and values, selflessness or the decency a human being should. The tellers and teller-leads deserve better than who they have. They deserve a teacher, a partner and a team mate. Not the reason they don’t want to want to go to work the next day.
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August 2021 by Janis Iherue
Staff is always friendly and very helpful
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May 2021 by High Volckage
Had a good experience while there. Staff were friendly and accommodating.
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September 2020 by Bang He
This place has the worst service and bad-manner people. Terrible! Never will open a PNC account.
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June 2020 by L L
The customer service at the Troy branch is deplorable. Every time I've gone there I've ended up either not being helped or needing to come back. They make every excuse not to help. Looking to keep my money at another bank
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January 2020 by Mike Coleman
Tellers are always great to me. They are always smiling it seems and happy to see you. They have always seemed to go above and beyond the call each time I’m there and this isn’t my “home” location either so they don’t know who I am or have any reason to help as much as they do. Lost a debt card recently and the manager instantly took me into her office to get everything squared away. Was a huge help and got me in and out of there in less then 5 mins with a new debt card in hand as if nothing had happened. Can’t state enough how helpful and great this location is. You’d be crazy to not go to this location over any other.
