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October 2024 by Garrett Warner
Nice on the phone. My wife had surgery this morning so I called beforehand to make sure they had what she needed-they did. So I get there, get the scripts filled and it was right before their lunch break so they said to come back at 1:30 and the meds would be ready. I come back, still not ready, just another 30 minutes...nope, still not ready, they tell me just wait another 10...what a joke, here's my poor wife at home by herself waiting on her meds and all I can do is continue to wait because 6 other pharmacies didn't have the meds.
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September 2024 by John
Has most always been prompt with filling my prescriptions.
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May 2024 by Tom Stephenson
Quick fast and friendly
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April 2024 by Lee Hannah
After making calls to 3 other Kroger pharmacies, the pharmacist assured me that she had my medicine at the Troy store and could fill it by the end of the day. I drove 1 hour round trip to pick up this medicine that I desperately need only to find out that she never checked to see if the medication was actually in stock (nor did she bother to call me to tell me that it couldn't be filled). The person who tried to help me was nice but that doesn't change my situation. I've been a Kroger pharmacy customer for 20 years - after today I'm moving everything over to CVS.
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October 2023 by Martha Bailey
Very slow to get perscriptions
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October 2023 by A
Amazing service! Everyone is super friendly!
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October 2023 by Shane O.
Awkward layout in store. Very limited number of cashiers. If you order pick up it will never be ready, expect to wait an additional hour at least. Awful store.
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September 2023 by Jan H.
I shopped at this Kroger in Troy on 9/30/23 and had an experience with cashier CHEC 512. As I was checking myself out I loaded my bags in the cart as I filled them I noticed she came over and stood behind me and watched for a minute or so and when I finished and was paying the screen said call attendant and when she came over she was so shitty! She said you skipped bagging to many times look, look, look as she pointed out that i skipped bagging several times and I said I thought the whole idea was to put them in my cart since i scanned, bagged and loaded them and she had the shittiest attitude so CHEC 512 if you dont like your customer service job..stay home!
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September 2023 by carol reidenbach
Several months ago I asked for recommendations on pharmacies, since I was unhappy with Troy Kroger. I switched to CVS in Tipp City, and have been satisfied. But on Thursday I had a 12:30 Dr. apt, turns out I had pneumonia. On the way home, 12:59 I had a text from CVS they received 3 new scripts. I got lunch at a drive-thru. Sitting down at home to eat I received another text, scripts were ready! I called and told the pharmacy I didn't feel well, and could I pic up a box of Tylenol at the window? He said just give him 20 minutes. By 2:30 I had the Tylenol and the new scripts on board! I have never had such efficient service by a pharmacy when I really felt ill. I would have never asked Kroger to add the Tylenol. I just want to say they exceeded my expectations!
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August 2023 by Lucas Stallard
30 minutes for a basic request, the last months in a row. Who's running this show? What changed? It's not working and I'll be taking my business elsewhere. Consistently let down and staff doesn't know the ins and outs as there is always someone new. Must ask for pharmacist assistance everytime. Sadly this isn't due to impatience or long line, just untrained staff who can't fulfill the customer's needs.
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August 2023 by David Mong
I will be taking my business elsewhere. I'm sick and tired of waiting forever in the drive thru. 20 to 30 MINUTES!!!! UNACCEPTABLE!! You have only one person working the drive thru and two lanes. You let people drop off a prescription and WAIT IN THE DRIVE THRU!! I KNOW I WAS BEHIND THE CAR AND WATCHED IT HAPPEN !!! You should have made the car pull up! When I come inside it's not much better. The last time I came in there were 9 people in line, 1 lady working the counter, 1 person working the drive thru, 1 pharmacist filling scripts, 1 lady filling scripts and TWO ladies off to the left side laughing and talking and drinking soda from a clear plastic cup. The heavy set lady looked our way TWICE! She did nothing. Neither lady did, not until the pharmacists asked them to come help. Did they come right away? Nooooo that would have been the professional thing to do. Instead they stood there while the heavy set woman finished her drink. Then the heavy set lady slowly came over, the other one disappeared behind the shelves. SHAME on Kroger for letting the pharmacy get this bad. Walmart will get all our business. The last two scripts have been a breeze to get filled.
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June 2023 by JoCarole Fobbs
Great drive-thru. There's a camera that allows you to see the person you are talking with. An added bonus, the pharmacist took it upon herself to speak to me about the change to my prescription. If I am ever in that area again, I would use that pharmacy.
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June 2023 by Leslie
The majority of the staff here are very kind. Up until recently my only complaint was the long wait times in store and in the drive thru. I recently have had more severe health issues and have been prescribed multiple NSAIDs for pain. The same pharmacist has now questioned me the last 3 times I have picked medications up, almost like she's not believing that I'm needing all the medications that have been prescribed. Someone who is in constant pain with multiple chronic health issues could be shown a little more compassion. As of today, I'm sending EVERYTHING to Walgreens.
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March 2023 by John Z.
Snow Fox sushi need to go! The previous sushi company was so much better.. It's been awhile since I grabbed sushi from Kroger and we probably won't be getting it again. Tonight we tried two selections and both we not good.. The rice was hard and my wife's spicy tuna just did not taste fresh. We used to get sushi often with the previous company and it was always good.. To bad because it was a good quick dinner before. Not anymore!
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December 2022 by Dave Williams
Went in to get prescriptions filled. Was picking up 5 prescriptions only 2 ready. Took 3 more days to fill other 3.
