Chevrolet of Troy is a trusted dealership with a long history in Miami County, Ohio, since 1939. The dealership is led by first-generation Chevrolet dealer Jacob Shepherd, who is dedicated to customer satisfaction. Customers appreciate the friendly and professional service, often mentioning that they feel valued and well-treated during their visits. The staff, including experts like Kevin and Chad Roberts, are commended for their helpfulness and efficiency, making the buying process smooth and timely. Many reviews highlight the dealership's excellent service, whether purchasing new vehicles like the Chevy 3500HD or handling repairs and maintenance. The service team is known for fixing issues promptly, providing clear updates, and offering realistic options, even for modern cars with higher miles. Chevrolet of Troy also offers a wide selection of new and gently used vehicles, all backed by a personalized powertrain warranty for peace of mind. The dealership has a state-of-the-art facility for repairs and onsite collision repair, emphasizing their comprehensive service. Notably, the owner Jacob Shepherd personally handled a problem with a recent vehicle purchase, going above and beyond by replacing a bumper and refunding costs, exemplifying their commitment to customer care. Overall, Chevrolet of Troy is recognized for its professional, caring, and reliable automotive service.
Jay is more of a sales advocate than a typical car salesman. If you intend on buying a car, he'll do everything he can to make sure you're taken care of. It has also been my experience that this dealership is very fair on pricing. In fact, they beat every other dealership in a 50mi radius by thousands. 10/10!
November 2025
Service department is great and swift with their work. Very happy with my service
November 2025
Jay, is an excellent sales rep. Very helpful with all questions and overall process.
