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February 2024 by Terri C.
they suck with customer service and support. i bought 4000 dollars of furniture and wasn't what i paid for and they wasn't even helping me with the problem
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August 2023 by Sharon Hamby
Super helpful and have great selection of furniture. I think their prices are better than most other stores that offer good quality furniture. They made good on getting a color selection for us that was a miscommunication. Friendly, courteous and professional. Great selection in various price ranges. Their delivery service was on time, professional and very friendly. They go above to make sure everything is right!
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June 2023 by Andrea Sorrell
Great when you purchase something, but if you ask any questions after the purchase they don't have time for you. Twice we've reached out with different questions and we were met with indifference. Our dog chewed up one of the cushions and they will not look up to see if the couch we bought was discontinued. Now we need a new couch and we will not be going back since the customer service is only up until you purchase something.
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May 2023 by Sara Baker
We had the BEST experience here! No harassment/stalking from the sales associates while looking, but readily available for questions and when we were ready to make our purchase. I can't say enough good things about their delivery service. The delivery men that came were fantastic. I was worried about getting our new loveseat upstairs, and they immediately put my mind at ease. They took extra care to pad the walls, and had the loveseat up the stairs an in place in no time flat. We look forward to shopping here again.
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March 2023 by Paul Scott Williamson
Really great group of people here!
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February 2023 by B Curp
I come from Kettering to Troy to shop there. The staff is friendly and helpful. Quality furniture.
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January 2023 by Casey Williams
NO PRICES ONLINE- makes me not even want to come in because typically when there’s no prices-the prices aren’t very good. Sales tactic back fire.
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November 2022 by Ross Collins
Very friendly. People have followed up on any problems I've had. I would recommend them to anybody
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November 2022 by Doug Talley
Francis Furniture is awesome! We've purchased all of our furniture from them and will continue to do so in the future! The people are great to work with and the service is impeccable!
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July 2022 by Patty Johnston
Plenty of options for your furniture needs & if you decide to special order.. extremely helpful with design ideas!
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January 2022 by Stephen Monath
Great customer service! Debbie introduced herself and then left us alone. She didn’t bother us or check back in until we came and found her, which I appreciated. She dropped what she was doing and helped us right away and was very friendly while answering our questions and showing us options. We ended up purchasing a recliner and planned to pick it up the next day.When we picked it up, the warehouse guys were backed up and behind (no thanks to a big traffic jam on the highway) but they put our order on the top of their list and got it out right away. They carried it out to our vehicle and made sure I knew how to put it together.It was a great experience and we would definitely purchase from this store again.
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November 2021 by Patricia Niedermayer
Had what I needed. Made the process quick and easy. Super polite. I’ll definitely be coming back.
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September 2021 by Curt Caden
Good selection. Found something we liked. No sales tax sale was in effect which was an added bonus.
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February 2021 by cooking it down
This place is way overpriced for the area. Or I'm just that broke.
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January 2021 by John Thomas
I was in need of a new mattress after having my current one probably way to long so I went to several furniture stores big and small and finally chose Francis Furniture in Troy. I was assisted by Debby and she answered all the questions I asked. I did have to wait for my mattress to arrive due to manufacturing slow downs due to Covid but it was well worth it. I love my new mattress. Thanks to the entire team at Francis Furniture. I will be back when I need furniture in the future.