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June 2024 by Barry Johnson
We recently had an issue with a purchase and were very pleased with the store manager's responsiveness. Adam was very understanding and provided us with an acceptable resolution.
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February 2024 by K S
Started out decent, in the end terrible customer service!
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February 2024 by Terri C.
they suck with customer service and support. i bought 4000 dollars of furniture and wasn't what i paid for and they wasn't even helping me with the problem
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December 2023 by Sierra Marshall
Just bought my couch from them. So nice and honored a discount we saw at the beginning of the month . Delivering all the way out to my apartment in miamisburg! You guys are the best !
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December 2023 by Carol Williams
Had a problem with a chair but they took care of the issue with no problem at all and I love my chair
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August 2023 by Sharon Hamby
Super helpful and have great selection of furniture. I think their prices are better than most other stores that offer good quality furniture. They made good on getting a color selection for us that was a miscommunication. Friendly, courteous and professional. Great selection in various price ranges. Their delivery service was on time, professional and very friendly. They go above to make sure everything is right!
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June 2023 by Clete Hawk
To me they are expensive for what they had
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June 2023 by James davy
Awesome
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June 2023 by Andrea Sorrell
Great when you purchase something, but if you ask any questions after the purchase they don't have time for you. Twice we've reached out with different questions and we were met with indifference. Our dog chewed up one of the cushions and they will not look up to see if the couch we bought was discontinued. Now we need a new couch and we will not be going back since the customer service is only up until you purchase something.
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May 2023 by Sara Baker
We had the BEST experience here! No harassment/stalking from the sales associates while looking, but readily available for questions and when we were ready to make our purchase. I can't say enough good things about their delivery service. The delivery men that came were fantastic. I was worried about getting our new loveseat upstairs, and they immediately put my mind at ease. They took extra care to pad the walls, and had the loveseat up the stairs an in place in no time flat. We look forward to shopping here again.
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March 2023 by Paul Scott Williamson
Really great group of people here!
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February 2023 by B Curp
I come from Kettering to Troy to shop there. The staff is friendly and helpful. Quality furniture.
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January 2023 by Casey Williams
NO PRICES ONLINE- makes me not even want to come in because typically when there’s no prices-the prices aren’t very good. Sales tactic back fire.
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November 2022 by Ross Collins
Very friendly. People have followed up on any problems I've had. I would recommend them to anybody
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November 2022 by Doug Talley
Francis Furniture is awesome! We've purchased all of our furniture from them and will continue to do so in the future! The people are great to work with and the service is impeccable!
