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February 2024 by Sarah Farris
The store was very clean and well organized. Travis was very professional and helpful. Quick service. Will definitely return to this store for all of my printing and shipping needs.
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January 2024 by Lewis Collins Jr
What a wonderful team here at this location. I went to print my son’s birthday invitations and the young lady and gentleman at front desk helped me and explained everything so nicely. They are the most kind and helpful staff I encountered. Thank you team Charles.
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December 2022 by F A K Transport
Megan was helpful, professional, and nice. I was able to take care of what I needed to send easily with her help. Great job!
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October 2022 by Hailey Michelle
I will rate it 3 stars because the first time I went there I had a very helpful lady. I went in today and this man had an awful attitude and he just set everything in front of me and said "you have some homework" and had me tape on the label and such. I am fine with doing it myself but the first person I had just set a higher standard. I just like great customer service and that dude had NONE. ✌️
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June 2022 by Abel Jr
I was needing to send an extremely urgent letter to Brazil. So, I thought that FedEx would be the best option. I paid $192 dollars for an express 4 days delivery service. After 6 days, the letter was stucked in the Brazilian Custom because the Troy's attendant had forgotten to put the receiver name (I gave it to her). After 21 stressed days, the letter was finally delivered. After this nightmare, I learned some lessons: FedEx is just an expensive mail service worst than USPS, nobody there answered my several phone calls, the FedEx website does not have anyway to allow the customer to complain, and next time I will use the old, reliable and cheaper USPS services.
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March 2022 by George W.
My wife shipped a suit on Tuesday from California to Troy Ohio for a Wednesday delivery at noon paying over $300. It is for my father's funeral which is Friday at 1 o'clock. Every six hours they update their website to delay the delivery. The current ETA is Friday at noon. My wife called and spent several hours suffering "death by menu" in their automated system. I called and after saying, "representative" 15 times was finally connected to a person who barely spoke English. I am taking a break to write this, before I try again. The death of my father is a once in a lifetime experience. I will never forget what is happening.
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September 2021 by Carla Pappas
Busy good people, acknowledging customers standing & waiting.
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May 2021 by B SNOW
Chuck and his crew do a great job ?
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July 2019 by Gary Turner
Very helpful
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February 2019 by Quinn Eskimo
Brought a package there with live animal which they normally dont do unless it is certified which mine was... I called on the phone to see when they had last pick up for overnight delivery during which she told me no live animals... But With it being certified through FedEx my thinking is as soon as she scanned it then she would see certification the box was clearly marked live harmless reptile as per Lacey act.... She accepted and scanned package and that was that.... I called the live animal logistics rep at Fed Ex to make sure everything was kosher and she called there to see.... After this the lady in Troy called me and told me to either come pick up my animal and take it to the hub in Vandalia myself or she would have it disposed of.... So I go to get the animal and her response was "You should have listened to me the first time" All the while the driver was loading the truck to take to the hub.....What a crock....The Logistics rep couldnt believe it when I told her... Who would dispose of a live animal over a power trip.... Troy Fed Ex thats who...
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December 2018 by jjkirkner24 .
I am from out of town and needed a place to both drop off a package and do a quick print job. The manager, Charles, must have seen me struggling outside with the box in my hands and was there to open up the door for me- very nice! After getting my drop off handled, I explained what I needed done for the print job and Charles quickly took care of it and got me on my way, all while training a new worker to boot!
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November 2018 by Jeffrey K.
I am from out of town and needed a place to both drop off a package and do a quick print job. The manager, Charles, must have seen me struggling outside with the box in my hands and was there to open up the door for me- very nice! After getting my drop off handled, I explained what I needed done for the print job and Charles quickly took care of it and got me on my way, all while training a new worker to boot! Thanks Charles, I won't hesitate to stop by when I'm back in town for business.
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November 2018 by Jeff Ericson
Chuck was extremely helpful in dealing with a document I needed emailed, converted and printed. Very knowledgeable and friendly!
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July 2018 by Justin Martin
I've used their printing service quite a bit over the last 2 years and have had good service with the female employees there. I drove at least 30 minutes because their print quality was great. The ladies who work there were very helpful and made sure I was satisfied with every print job before making the sale. I go there the other day and there is an employee I've seen before; tall heavy set man maybe late 40's. This guy has no business printing at all. He shows no care in making sure the customer is happy before they pay for prints. I even gave him an example print (from which I printed right in the store on their self service printer) of what I needed. He completely failed to follow the example and my duplex print job was shifted almost o whole inch from the other side. He tried telling me there would be a $25 fee to fix the document which there was nothing wrong with the file. He then charged me an outrageous amount for printing that has cost me 1/4 of that cost in the past. He was very rude when I told him I wasn't happy with the job. He didn't even want to reprint my documents. He was very pissed as well when giving me a refund. This guy was like a robot with no compassion for the customer. Any good print shop would make things right with the customer. This guy was far far removed from this type of work ethic. Total waste of my time. I will never set foot in that place again.
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June 2018 by Steve S.
Ok, we stopped to shop off a package. In a nutshell, SLOW. Lots of supplies, well lit, clean and hours are good. Painfully slow.
