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January 2024 by Matt Minnich
been my credit union for 5 or 6 yrs nows an have been nothing short of great.recently refinanced 2 car loans an was easy an fast an kaity was awesome....made my life easier for sure.thanks again so much.until next time
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December 2023 by Brittany James
Kaity at the Troy Location made my experience with obtaining an auto loan, seamless. She went above and beyond to offer suggestions and even called the dealership for information. She was nice and polite the entire time and we had many phone calls back and forth. She was awesome.This is the kind of customer service that keeps customers coming back. Thanks for all your help, Kaity. I hope this review finds your manager.
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July 2023 by Molly Pawlaczyk
Everyone is very nice, patient, understanding and helpful! Love all the workers but Chloe is the most girlboss of all and has good music taste.
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April 2023 by Jakob Fulton
Wonderful staff all around. Jenna suggested that I do my secure card through them, instead of Fifth Third. Jenna saved me from TERRIBLE rates compared to theirs. The staff has been very welcoming since day one. Thank you to the whole staff and Jenna for helping me.
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February 2023 by Robert Rohlfs
I utilize two banks and Abbey is connected with my employer. My frustration is that they have yet to offer customers delayed overdraft charges or to give extra time to bring your account positive AND they don’t offer the option to deposit cash through the ATM if you make a mistake Most banks these days are offering extra time before charging 35$. If they are truly a member bank them let’s give members some grace when it comes to things like this .If PNC can give extra time then Abbey should follow suit. Other than that I love my home town bank but may have to delete account because my son is connected to mine and mistakes happen costing me money and hassle to move money from one bank to another
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February 2023 by Indio Benitez
Amanda and her team of knowledgeable personal they are a very professional very helpful and very sufficient I came to the branch today with a personal situation and they responded very quickly and got in touch with my insurance agent and resolve my personal situation and I was very impressed how quickly the help me get back on track and very grateful for Amanda and all her staff I would recommend it the branch Abbey credit union in Troy Ohio and all the staff keep the great work Lady's
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January 2023 by theonen only
If I could give negative stars I definitely would. Not very friendly. And charged me over draft fees for no reason. Even though I went in and closed my account and once closed they still took my payment. Very shady place. And will never recommend anyone going there. I was there for over a year and just had a horrible experience. I switched back to Fifth Third Bank and I have been treated very good there right next door to Abbey. Don't waste you're time going to Abbey. They will take you're money and be rude to you in the process. Very shady.
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June 2022 by Brittany Reed
Abbey Credit Union has provide great service and has been amazing helping us every step of the process
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June 2022 by Taylor Johnson
Everyone I’ve met at Abbey has been amazing and supportive. They are very involved with the community and have an obvious passion for helping people and businesses grow!
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May 2022 by Robin Wright
Amanda Mackellar made the process of opening several accounts painless and smooth. She was very knowledgeable and answered all of my questions. She was very professional, but personable at the same time. This confirmed I had made the right decision to change financial institutions. It is very convient they print debit cards on site and you do not have to wait 7-10 business days. I definitely recommend this bank!
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May 2022 by Lyndsey Moland
Went to abbey to start an account because we are so tired of HTM area credit union in Troy and how they are now and Amanda at abbey was so nice and helped us set up an account easy and stress free and no waiting on your debit cards! They make them there while you wait!!
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May 2022 by Justin Hubbs
ACU has been terrific to my wife and I. Every process has been effortless. Mrs. Mackellar is very nice, responds very quickly, and gets things done quick. Thanks to ACU for helping some of our dreams literally come true!
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May 2022 by Jaclyn “Jacki” Mote
I like that I can use my PayPal card to withdraw money
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April 2022 by Kevin Humphrey
it was very nice working with them. everything I needed was handled professionally and politely by Amanda. thank you again.
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April 2022 by Pat P.
Best, friendly, and professional service I've seen in a long while! The associates were helpful and very knowledgeable of what they were doing in setting up my account! Great work, ladies! Patricia .
