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September 2024 by Audrianna Wilson
I went in yesterday to buy a snack for the road since I was at a house since morning cleaning. I purchase my stuff and the cashier pretty much threw the change in my hands and half assed apologized and walked off. I think next time I am out that way I will go next door to Speedway to avoid that. I have been in the customer service business for a few years and I know that you don't treat your customers like that ?
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August 2024 by Chuck Powers
We have stop by multiple times and know one can make a smoothie.
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June 2024 by jessica hartzell
This is my store. I no longer go to any other UDF. They know me as a regular there and every single one of them are awesome! It's nice to go into a place and they joke around with you. I don't go to many places with people cuz well people. But I never feel unwelcomed at this UDF. Keep up the good work guys!
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January 2024 by Alisha Cooper
It is a gas station and it serves ice cream and coffee, really what else do you want from it?
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November 2023 by Sammy Lee
Review with Update...
UDF Trenton, OH. I've never seen a UDF this filthy before! The floors, counter, behind the counter, the tables and the chairs. Your feet stick to the floor throughout the store. Ketchup packets smashed on ground & customers stepping over it. Four employees standing around talking. Someone could clean if no customers. The ice cream is good. Customer service was great! But no hand washing between taking money then dipping your ice cream. Wiping hands on pants shouldn't count.
UPDATE: The response from what was identified as the owner is concerning. Saying this location is spotless is not true. I took pictures. This wasn't the response I expected. I posted my review hoping to draw attention for management/owner to keep customers safe. Deny if you want, but if this makes a difference by actually cleaning this store then it's a win for the customers.
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October 2023 by Sandy Lee
Review with Update...UDF Trenton, OH. I've never seen a UDF this filthy before! The floors, counter, behind the counter, the tables and the chairs. Your feet stick to the floor throughout the store. Ketchup packets smashed on ground & customers stepping over it. Four employees standing around talking. Someone could clean if no customers. The ice cream is good. Customer service was great! But no hand washing between taking money then dipping your ice cream. Wiping hands on pants shouldn't count.UPDATE: The response from what was identified as the owner is concerning. Saying this location is spotless is not true. I took pictures. This wasn't the response I expected. I posted my review hoping to draw attention for management/owner to keep customers safe. Deny if you want, but if this makes a difference by actually cleaning this store then it's a win for the customers.
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August 2023 by Jeremiah W.
My son and I went in to get my son a brownie and two milk shakes. I watch the person behind the counter not make the person in front of me not pay for his sunday. Him whipping "your good" to the guy made me think he was giving his buddy free ice cream. Unsure of the actual situation I didn't think it was a big deal, I've taken care of customers in my professional career too. I asked the kid for a large, he said he didn't have an lids. Thats fine. Hsaid he could make a small and I asked for a giant then. His response floored me. He said he didn't want to. Being in the service industry this comment make baffles me. Not to mention we let people eat behind their counter while help customer. Customer really should be taught at this locatio.
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July 2023 by Bill P.
Always dirty, tables are never wiped down.The kids they hire to work there either have no personality or a bad attitude.For example, tonight we stopped in for chocolate peanut butter milkshakes always hoping things get better in the months we've avoided this location.We were greeted with a stare, and then was given a front row seat to listening to the kid making our shakes complain the entire time, claiming he should really be doing something better with his time.I feel this location is hopeless at this point. Hire sub-par workers, get a sub-par business.
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July 2023 by Ty May
Showed up for shakes and two employees workin complaining about people showin up and yellin and goofin to friends that came in and talking about people can just walk out with stuff and not pay like come on if you don’t like your job quit. 6/30/23
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June 2023 by Michael Bridge
Stopped in at 9:40 pm after a line of about 6 people had formed we was told they was no longer serving ice cream or shakes for the night because the dip side closes at 9:30. Didn’t finish serving the line, just kicked us out. There was a handwritten note on the door. I know for a fact that UDF serves ice cream all day every day. This has been happening a lot lately. The staff is very lazy at this location, I asked for their names so I could call the location manager and they wouldn’t give me their names. I’ll be calling the manager in the morning and corporate Monday morning.
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June 2023 by Mega Tron
I wasn’t personally there, but my mother told me about how her and my dad went to this place a few days ago, my dad ordered a banana split, they loved the young employee who served them! Said they were nice and made everything perfectly. Props to you guys!! ?
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June 2023 by kathryn smith
Very rude "manager" on duty. Asking a lady what she wanted to order, the lady ordered then she never made it. The lady asked if her shake was ready after waiting10 minutes, the manager got nasty and said she was a manager and she didn't have time to make ice cream. She was yelling at the 2 workers. Cussing. Yelling at a lady who was waiting for her milkshake but already paid for her gas and the pump timed out. The store was packed and several people walked out. She didn't have a name tag on but the 2 workers did a great job working through it and stayed professional
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November 2022 by Nick Noble
Dirtiest bathroom I’ve seem. Yuck!!
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October 2022 by Dwayne Barnett
Banana splits lol ?
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September 2022 by david nolen
How is it that you run out of ice cream 2 days in a row? Not too sure if you don't know how to do proper ordering or what the issue is. One would assume you woild plan accordingly to have the popular flavors in stock for a whole day. But what do I know
