December 2020 by Amy M.
DO NOT get your Covid test here. Repeat: DONT get your covid test here. Rite Aid sends it to a lab that isn't even in the state of OH. The nearest labs are 4-5 hours from here. My kids and my tests were mishandled and after seven days of waiting for results, we were told we had to be retested! They let our samples sit too long. My kids missed their entire Christmas with their dad because of this poor service. To make matters worse, when I called the customer service line for the lab services they used- and the number I was specifically told to contact with concerns or questions- the service line said they had no process to handle complaints or to hold the lab accountable for what happened. There's no quality assurance. They even told me I shouldn't have called them because they are not the lab. They took no ownership or responsibility for their vendor relationship. No interest in dealing with it either. What a total waste of everyone's time. If Pharmacies want to be considered providers, then they need to handle these services appropriately and partner with Vendors who they hold accountable by contract. This review is written by a pharmacist and I'm entirely disappointed with all companies involved.