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January 2024 by robert reifert
Advertise they sell boxes but no one there to help youHyssst
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August 2023 by Charlie Edward
Jessica was very helpful, and helped me with the trailer!
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June 2023 by Heather Spies
While we have had no troubles with the actual storage unit, the hours listed on the website need to be updated. It states Mon-Sun 5am-10pm. We have had access denied due to being closed twice now. Once at 9pm and another at 5pm. Very frustrating!
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May 2023 by Di Simms
I called around 12noon & ask the lady from the location will someone be there when I pick up the uhaul at 3pm, she said yes. At 3pm, no one there to assist with the online pickup. This online pickup is not suitable for anyone using Samsung phone. It wouldn't allow me to do anything. Called 1800 customer service 2 times, & realized that my son's iphone worked to use the pickup. All of this made me late, & made the return late coming in. It should've been someone to assist at the location. I will leave an google & several online review to let others know my experience.Van was clean & serviced its purpose.
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May 2023 by Margarita Beale
Kinda of experience
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April 2023 by Marc MyWords
Completely remote controlled. requires you to set everything up yourself no help from anyone at all.
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August 2022 by Shane Miller
Good service.
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July 2022 by Greg Hafner
Very kind and helpful
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February 2022 by Alexis Ladd
I have been renting a storage unit for over a year & was not aware of the disc lock rule. But nowhere does it say that any other kind is prohibited... I get a call saying to come change it & when I stated I needed some time as I just had a baby & didn't live on that side of town I was told "No, we are putting one on your unit & you can come to our location & get the key". When my husband came to pick up the key, not one person thought to say to him or write on the envelope "owes $ for lock". That would have been smart. But instead they charge my account just a few hours later without telling me! How messed up is it that I don't get any time to get my own lock & change it myself & get charged more than a disc lock at Harbor Freight costs & then when I called to speak to the woman about it who had called me initially, she got so upset with my persistence that she wanted to hang up but instead put me on hold for over 20 minutes then had a gentleman finish the call for her. I will be finished with Uhaul as an entire company (trucks & storage unts) after I can get out this Spring.
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September 2021 by O Woodard
Disappointed.was informed 1 way,on arrival article of FLAT WARDROBE BOX PURCHASE WAS NOT AVAILABLE
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June 2020 by Melody Metz
Horrible service! Never again!
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November 2019 by Steven Scanes
they were ok no problems.
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December 2018 by James D.
Even though this happened years ago I wanted to take the opportunity to finally vent my frustration. I reserved a closed trailer to move my brothers household to Sylvania from Columbus(a round trip rental). They rented the trailer that I reseved to a one way move because they can make more on one ways. Owner actually said that to me. I was left with no resolution to which they said "that's too bad but there is nothing we can do". Terrible business practices
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April 2018 by Liz Jimenez
Only 1 person working at a time, so don't stop if you are in a hurry, but otherwise very nice and helpful.
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March 2018 by ANDY MCCULLOUGH
Bad Customer Service..Nasty Attitude...Told Me Right Off She Hates People...Customers Beware!!! Enter At Your Own Risk...
