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December 2023 by JOSCMO JOSCMO
Easy peezy.. pick up and drop off . No problems at all
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March 2023 by Belinda Mermer
Do NOT use this location if your expecting you service completed in the amount of time they tell you !! Long story short dropped off car to get a hitch installed at 10 am , they said it's ready, get there and NOPE NOT DONE. 24 HRS LATER , treated nasty on the phone , no apologies.. poor customer service.
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October 2022 by Gary Gorton
Location no longer offers propane refills. They need to update their listing.
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October 2022 by Gary the Car Guy
Location no longer offers propane refills. They need to update their listing.
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January 2022 by Olyvia Klein
I most definitely had the upmost amazing service from Josh he helped me through everything and was very kind and helpful. Thank you so much!
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September 2021 by Tisha Ball
They charged me $83 and said I drove 49 miles when my destinations where only 10’mins apart and I drove back in forth 4x this crazy!
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June 2021 by tom drew
We reserve a a truck in one month in advance we got a call two days before saying our truck had been rented out they found us another one 40 minutes away we got to call the day of the move stating that they rented that one out also they tracked us down another one which was over an hour away which is putting us behind schedule then we got to the storage U-Haul storage unit and they already rented that out and we called him that morning to make sure they had it so they found us another one weoff loadedd all of our stuff then we were approached and they told us that they had already rented that one out so we had to offload our stuff back into the truck and now it's been sitting there for a couple days in their parking lot terrible service
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March 2021 by Jerry Sexton
Bad experience with u haul at 50 west alexis
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November 2020 by kayla durden
Kyle Butz was awesome! I had such a stressful morning! He got us a truck and storage unit fast and was super nice and funny! I asked him if he’s unload all of our stuff for us he told me “we’re called U-Haul for a reason” I said dang that’s a good one! Kyle has jokes!
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February 2020 by Crissann Milot
As we all know moving is very stressful. Dealing with uhaul was the easy part. Every phone call was very helpful and friendly. now a BIG thank you to Echo Hodgdne..she is the best of the best at what she dose. She delivered our uboxs at the time she said she would. Told me to call her anytime if I have a question or wanted to change pick up day. You can't go wrong if you use uhail
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December 2019 by Scott S.
Absolutely terrible service. I made an after hours pickup reservation for 6am. Arrive onsite and go through the pickup process, the truck is not where to supposed to be and then I couldnt find the lockbox to pick up the key! After waiting for an hour until they opened I had to knock on an office window for a woman to get someone to open the door. The guy that came in told me they didn't have an after hours lockbox to pick up keys... I have to blame this location and uhaul.com. If this service isn't available for this location then why let me go through the whole process?!?!
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October 2019 by Eddy Torres
If you want to talk with nothing but computers and someone from out of state phone reps...call this place
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July 2019 by Sonya J.
Horrible service. I had a reservation for 7 a.m. I got there at 6:50 a.m. The manager showed up at 7:15 with no apologies and then he had the nerve to say the vehicle was due back at 11:00. NOOO!! more like 11:20, exactly 4 hours after I was taken care 2. I will never go back to this location. Returning the vehicle wasn't any better with the service.
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April 2019 by Landon King
I just used the uhaul app to get my van I need to move a bed. It was super simple and super quick! In and out in no time!! Thank you!
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February 2019 by Rachel Brooker
Will never use UHaul Hitch Center on Alexis Rd. My parents got me a hitch for my jeep for Christmas. They paid for this back before Christmas. UHaul were supposed to call me and set up a time to set it up. I gave them some leeway since it was the holidays but Thursday I told my dad that nobody called me. He went in after work and I guess they argued with him for a while saying that they already put it on my car. Then they finally admitted that they didn't but the reason they didn't call me is because they wrote my number down wrong. But then my dad was like then why didn't you call his number. Anyhow that is when he set up an appt for me today at 9:00 but was told to be there at 8:45. They said it would only take 30 minutes. At 9:45 I asked how much longer and he said at least another 30 mins. I specifically asked if something was wrong and he said no and shrugged his shoulders when I asked why then is it taking so long. My mom happened to call me at 1030 and I said I was still here so my dad got involved and they admitted that the hitch was bent so they were working to straighten it. So basically they were going to put a damaged part on my car. My dad was on the phone with customer service and finally said to get the hitch off. Finally left at 11:30.
