-
September 2023 by Todd Wilson sr
I will never rent a truck from uhaul again they make you pay 50 dollars for gas and maintenance 30 minutes from gas for 20 minutes the maintenance fee that they charge I told him it was problems with the truck and they wouldn't give him my money back they ain't nothing but a rip off and you don't feel good they charge you money I was only online and they still charge me money now they're trying to take 5dollors for gas off my card every day and there's no money on it this is wrong I will never rent from them ever again
-
August 2023 by Melissa Box
Fix your system for easy pick up.I ordered everything online, clicked the online check it and the damn thing would not let me use my own number, then it would not allow me to enter my husbands number, then made me go into the store.Trying to get more time was not in the cards, the system would not let me choose any more time, only gave me until midnight and I needed more time. Overall the inside of the building was great, the person behind the counter was great, but the online experience was awful!
-
August 2023 by SHARON COLON
Damien was especially cordial, professional and helpful. Also, Tracey seamlessly & effortlessly changed my contract once I realized I would need the vehicle for more than 1 day! The East Broadway location is the best one I've ever used & as an ex-military wife I have significant experience in moving! Exceptional job done by all!!❤️
-
June 2023 by Jessica Hancock
Where to start. Rented a pick up and trailer. Arrived and the kid behind the counter barely acknowledged me. The place reeked of weed. After about 5 minutes of near silence, he tells me the pick truck I reserved was never returned by a previous renter. He tells me there is a pickup truck at a nearby U-Haul. He told me he reserved it for me but I arrive 15 minutes later at the other location and he reserved me a completely different vehicle that I don't need and can't use for my haul. So the kid lied to my face to get rid of me. The gentleman at the other Uhual location went above and beyond to help me find a pickup truck in the area. I basically spent my night driving to 3 different U-Hauls. Will NEVER return to the Broadway location. Absolutely absurd "customer service". A 2 hour haul took me nearly 6 hours of running around town because this kid was too stoned or didn't care to help me out. Calling corporate tomorrow.
-
June 2023 by John Alexander
Tracy and his staff were wonderful...The pickup, and the return of the vehicle went nice and smooth... Very helpful, very kind, would definitely recommend to others. Thank you!God is good!
-
April 2023 by Scott Bowes
DAMIAN was the best. I was stuck without a truck and he came in clutch with a 10 footer. Class act in getting me in and out quick. This a great location to rent from.
-
October 2022 by Angela “Angela Hurst” Yerg
Very friendly staff and willing to help if you have a problem.
-
October 2022 by Sherri Reynolds
Good business, same day, fast and secure checkout
-
August 2022 by Kathy Fech
I've used this location twice in 8 months. Tracy (manager) is friendly, helpful, and knowledgeable. His staff was great as well.
-
July 2022 by Sarah
Run from his place if you don't mind cleaning the whole entire truck. The windshield on the inside was so covered and with dirt and food particles that I was a little tough to see out when it started sprinkling outside. It might be a good idea if you guys would actually clean the cab of the truck. There's literally cigarette ashes all over inside.
-
July 2022 by Admin God
I've rented a few vehicles from this place in the last year and the inside is disgusting. It smells like an ashtray inside of every one of those vehicles. Maybe you should tell the employees that are just sitting inside the building doing nothing to get out there and actually clean the vehicles. I'm pretty sure that a leaf blower on the inside of the vehicle can do a better job of cleaning than any of your employees could.
-
July 2022 by Amber S.
Since renting the truck is done from your phone, it was new to me. The women working the counter was very helpful and polite even tho she was busy.
-
July 2022 by brandon wagner
Very helpful staff, its good to know the price listed isnt the full cost. you also pay 1$ per mile used as well as an additional but optional cost for insurance.
-
April 2022 by Bobspalace 56
Was moving then my uhaul s engine light came on so I took it back to them and they said oh nothing should be wrong with this uhaul cause it’s new then they turned the light off then I came on later that day and was shifting hard and they said it was fine had to stop moving my stuff twice and have them look at it for them to just drive it with engine light on asked them to switch trucks and they refused very upset with this experience
-
February 2022 by Christopher Staffan
Fast service. Great staff.
