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“Jeff was amazing today! The Ottawa Hills location pretty much fcked our move when they closed before we were able to pick up our rental truck. We had made a reservation for 12:00, showed at 12:00 and they closed at 12:00, with absolutely no communication from the staff at the Ottawa Hills location. Customer service was able to find us a solution (after 45 minutes of being rerouted and called back) with Jeff. He stayed an hour after he was supposed to close up and got us into a truck last minute. He even had an adorable kitten that we got to snuggle with to make us feel a little better about the sht situation that we had been put in by the other location. If you're looking to use Budget (not recommended, but sometimes ya have to), Definitely look HERE first and avoid the Ottawa Hills location.”
“I'm going through a tough time right now moving and the guy at the counter made me feel better after getting me a bottle of water and a snack after he noticed I was so emotional. Thank you for having my back during this moving process in my life right now. Your company actually cares about the customer. I appreciate y'all!”
7AM - 8PM
801 Washington St, Toledo
Truck Rentals
“The team at U-Haul made it incredibly easy for me to set up a reservation, guiding me through the process and ensuring that I selected the perfect truck size for my needs.Their customer service was top-notch, as they patiently explained the one-way rental process, making sure I understood all the details. I appreciated their attentiveness and willingness to address any questions or concerns I had. It truly made me feel valued as a customer.”
“This is hands down the best Uhaul in toledo. A few of these poor reviews are about the uhaul system, not this specific store, that's not fair. Always extremely cordial and helpful. I will continue to return to this location.”
“My vehicle was broken down and I needed a vehicle and the cost of car rental prices were outrageous I was able to rent a pick up truck for a reasonable price. The staff at this location were very nice and great to work with.”
“I've been to a few of the yards and have been less than impressed. With that being said this yard did a great job and in a short amount of time. The staff was friendly.”
“Very friendly I came in two days in a roll to rent and both days everyone was friendly and polite. No rudeness just making sure you get what you needed to handle your business!”
“Service is always helpful and trucks have never had problems. They always accommodate if you need extra time with the vehicle and don't sneak in any extra charges that I've noticed.”
“The manager is super awesome, I told her I was gonna be on my was to get one of their pick up trucks(10 mins ) and she had it warmed up for me and and ready to go!”
“Today I had the worst experience with U-Haul. I spoke with some young lady who was very rude. I asked to speak to a manager and she said there was no manager. I called back and spoke with Nay and asked if she would have the manager give me a call. Nay was very nice and helpful. The manager Mark called me back and explained to me with regards to my reservation. Just wanted to give a shout out to Nay and Mark who were very helpful.”
“Service was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board!”
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“Reliable company great family energy really happy to see the new service manager here ! If you need a truck rental seriously reach out you will not be disappointed !!!”