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November 2023 by Susan S.
This AAA Auto Service Station isn't far from where I live and service has been fabulous! Most recently, I had a headlight go out. I stopped by prior to closing and the owner/manager very nicely came out to check my headlight on a very chilly night. While he didn't have my headlight in stock, he promptly ordered it and my car is back to fully functional again. Highly recommend!!
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October 2023 by Andrew Reese
Ryan is great to work with. Him and his crew always take good care of us. They are the best place in town.
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February 2023 by No Mel
I have been a loyal customer of this location since before they transferred over from Smitty’s to AAA. I have brought two vehicles here for all repairs/maintenance and have family who have used their services on my recommendation as well. They may have lost a customer yesterday. I am still angry about my interaction with them, and we will see how I still feel once I can estimate the damage done to my car. I made an appointment to buy new tires. I told them over the phone that I would like quotes. When I arrived, I met Frank for the first time. I normally deal with Ryan, and Ryan has never talked down to me or treated me the way Frank did. Firstly, Frank knew nothing about my car. He had to run out and look in my door to get my tire size and had to ask me to show him how to read my milage. I asked for a quote and he only gave me one, probably the most expensive tires they carried. I assume this because Ryan had originally told me a new set would cost between $600 and $800, and I was quoted double that by Frank and never given other options. While I was waiting I asked Frank if they were planning to reset my tire pressure sensors when they put the new tires on because I had trouble with them resetting after my brakes were done in January. Frank took this opportunity to explain to me what a tire pressure sensor was and how they work, like I am stupid. I didn’t ask what they were. I asked if you were going to bother to reset them. When the tech, Brandon, was finished with my car he walked into the lobby to announce that “your tire pressure sensors won’t reset, so you’re just going to have to ignore the low-pressure warnings on your dash.” I tell him that it took a long time to reset in January, but I know they worked before today. He countered with “well maybe its broke, do you want me to replace it?” I tell him it wasn’t broken when I drove it in, so I’d be really questioning how it’s only broken after he messed with them. He changed his tune and lied to me. He told me “Some cars relearn the tire location after you drive like 15 miles, so just take it and drive it and see if that works.” Basically, forcing me to leave without him addressing the issue. I tell him, I know that won’t work because I literally had to bring it in in January for the same problem. Then both Brandon and Frank suddenly remembered hearing about the car that was so hard to reset last month. Frank doubles down and quotes me how much it’s going to cost WHEN I bring it back to replace the sensors that definitely worked BEFORE I had them replace my tires. I ask him what if it just needs reset and it's not broken at all, because I really doubt all four sensors broke at once. He reassured me they were probably broken. So I am sure at this point I have been set up to place the blame of any broken parts solely on me, because they refused to address it at the time of its alleged “break.” And at the very least Brandon was either too busy or too lazy to invest the time it would take to properly reset my system. Frustrated I decide to just leave and figure out how to reset the system myself. I start to sign the paperwork and as I am literally reading the piece of paper in front of me to understand the three sections I was directed to sign, Frank rips the paper from my hand and starts stapling it to rush me out. I say, “Okay I was reading that, what is the torque agreement I just initialed?” He then sighs and explains to me that I am promising to bring the car back in after five days to have the torque tested. When exactly were you planning on explaining that part to me? And will you be charging me for that too? He didn’t answer, but reaffirmed that I can have my tire sensors replaced at that visit for about $100 a pop. Is it common practice to demand people sign invoices and just snatch it away before they get to read any of it? I was never asked if I wanted my old tires disposed of by their shop for a fee. Maybe I wanted them back. But I was told to sign that line too in a rush to get me out the door and stop asking for my car to be returned to me
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February 2023 by Lissa N.
I have been a loyal customer of this location since before they transferred over from Smitty's to AAA. I have brought two vehicles here for all repairs/maintenance and have family who have used their services on my recommendation as well. They may have lost a customer yesterday. I am still angry about my interaction with them, and we will see how I still feel once I can estimate the damage done to my car. I made an appointment to buy new tires. I told them over the phone that I would like quotes. When I arrived, I met Frank for the first time. I normally deal with Ryan, and Ryan has never talked down to me or treated me the way Frank did. Firstly, Frank knew nothing about my car. He had to run out and look in my door to get my tire size and had to ask me to show him how to read my milage. I asked for a quote and he only gave me one, probably the most expensive tires they carried. I assume this because Ryan had originally told me a new set would cost between $600 and $800, and I was quoted double that by Frank and never given other options. While I was waiting I asked Frank if they were planning to reset my tire pressure sensors when they put the new tires on because I had trouble with them resetting after my brakes were done in January. Frank took this opportunity to explain to me what a tire pressure sensor was and how they work, like I am stupid. I didn't ask what they were. I asked if you were going to bother to reset them. When the tech, Brandon, was finished with my car he walked into the lobby to announce that "your tire pressure sensors won't reset, so you're just going to have to ignore the low-pressure warnings on your dash." I tell him that it took a long time to reset in January, but I know they worked before today. He countered with "well maybe its broke, do you want me to replace it?" I tell him it wasn't broken when I drove it in, so I'd be really questioning how it's only broken after he messed with them. He changed his tune and lied to me. He told me "Some cars relearn the tire location after you drive like 15 miles, so just take it and drive it and see if that works." Basically, forcing me to leave without him addressing the issue. I tell him, I know that won't work because I literally had to bring it in in January for the same problem. Then both Brandon and Frank suddenly remembered hearing about the car that was so hard to reset last month. Frank doubles down and quotes me how much it's going to cost WHEN I bring it back to replace the sensors that definitely worked BEFORE I had them replace my tires. I ask him what if it just needs reset and it's not broken at all, because I really doubt all four sensors broke at once. He reassured me they were probably broken. So I am sure at this point I have been set up to place the blame of any broken parts solely on me, because they refused to address it at the time of its alleged "break." And at the very least Brandon was either too busy or too lazy to invest the time it would take to properly reset my system.Frustrated I decide to just leave and figure out how to reset the system myself. I start to sign the paperwork and as I am literally reading the piece of paper in front of me to understand the three sections I was directed to sign, Frank rips the paper from my hand and starts stapling it to rush me out. I say, "Okay I was reading that, what is the torque agreement I just initialed?" He then sighs and explains to me that I am promising to bring the car back in after five days to have the torque tested. When exactly were you planning on explaining that part to me? And will you be charging me for that too? He didn't answer, but reaffirmed that I can have my tire sensors replaced at that visit for about $100 a pop. Is it common practice to demand people sign invoices and just snatch it away before they get to read any of it? I was never asked if I wanted my old tires disposed of by their shop for a fee. Maybe I wanted them back. But I was told to sign that l
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February 2023 by Phil Stanchin
Took vehicle in for electric problem said we need 500 dollars worth of work . I told them for what has to be done that was to much. Gentlemen in service station says we'll try to lower price and lowered down to 499. Well in the mean time I called another service station downtown Toledo and they gave me a price almost half of their price. Called the gentleman at AAA back up and said he'll lower the price some more and on that thought I would not trust them any more so I'm getting the vehicle towed to the downtown service station.
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February 2023 by Will Irving
Staff went above and beyond to take care of me during a rough few weeks with my vehicle. Customer service is top notch!
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December 2022 by Nicole T.
They easily diagnosed and fixed the issue that was left unfixed by another company. They were a bit pricey but there is a warranty.
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December 2022 by Kathleen Peterson
They were able to get me in the next date, anddidn't try to make me fix something that wasn't broken. Frank was great and tech James did a great job explaining. Thank you!
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December 2022 by jjalal71
Fast, friendly service. James was very helpful and courteous.
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October 2022 by Stacey Karraker
The gentleman at the counter was awesome, I didn't have my AAA card and so he had them mail me a new one. The service was amazing and they had me out of there in less than 45 mins and it was packed. Plus my car is running so much better, thank you!
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October 2022 by Stacey K
The gentleman at the counter was awesome, I didn't have my AAA card and so he had them mail me a new one. The service was amazing and they had me out of there in less than 45 mins and it was packed. Plus my car is running so much better, thank you!
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September 2022 by Mo Jax
The staff there went above and beyond the call of duty to help me get the caps off my tire valves…I am so thankful and I will definitely recommend this establishment.
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August 2022 by Ben G
Absolutely love everyone that works there or atleast the ones I have personally dealt with. Extremely nice, very knowledgeable and helpful. Thumbs up from me ??
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July 2022 by KerryLynn Woodward
The staff are very kind and knowledgeable. They were able to get me in the same day and kept me up to date on what was going on with my car. I highly recommend!
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July 2022 by Brianna Sowards
They are Amazing!! Always polite and get the job done!! I recommend them for car needs!!
