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July 2024 by Terrilynn Cook
Not a welcoming environment at all!! I don’t typically do reviews, but this was the most uncomfortable and blatant lack of customer service that I have experienced in a long time. I’ve been looking for a new salon and thought I would try this one due to the reviews. I walked into my appointment 15 minutes early and no one was at the desk so I sat down. No one ever looked up to say welcome or can you please check in or anything. It was almost as if they didn’t want to make eye contact with me. At my appointment time, the front desk receptionist came out and helped a lady that was checking out and then helped the lady that walked in the door. She then proceeded to walk back to the office again and never said hello to me or asked me if I checked in. I had to literally stop her and ask her what was next. After checking in I sat for another 15 minutes without any conversation from anyone. At that point, there were at least three or four people that walked to the front from the back. Still no greetings or at minimum a smile to say hello. I immediately canceled. Customer service is what keeps business coming, and I didn’t experience any of it. I will not return or recommend the salon.
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July 2024 by Nicole Marie
I booked an appointment and paid my money to hold my spot. I picked a certain nail tech as she had very good reviews. I received a text the next day saying my appointment was accepted. Fantastic! Later on that day I get another text saying my appointment was moved to another nail tech. When I called and asked why I was told they had no idea why it was moved. I asked I could be switched back to the original nail tech and was told no as now that appointment had been booked. I told her to just cancel the appointment all together and I would go else where.
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June 2024 by Gina M.
I love the place itself! Very nice set up with quality pedicure chairs and tubs that I'm kind of obsessed with. Only been here a couple of times. The first time was a little questionable as I felt unheard my by nail tech. (This was years ago and I'm pretty sure she's not there anymore so kind of irrelevant). This time around I wanted to set up a mani/pedi for my baby shower as I had a gift card to use. Each time I called asking for time changes (to try and accommodate all parties) they were super nice and understanding, and thankfully being a week day, they were able to move things around. My nail tech was super sweet and did a pretty good job overall, especially with the pedicure ++ my gel nails stayed on the longest they ever have and she was really good about making sure the polish wasn't too thick. My only concerns: The manicure seemed rushed, no water was used to help with cuticle removal (which I thought was odd), and she wasn't very personable.
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May 2024 by Amber Timm
Absolutely love the atmosphere and fun I have getting my nails done here! Kiersten is so fun!?
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April 2024 by jessica lundy
I booked an appointment online, got a text that it was accepted, and then got called FIVE times within 2.5 hours for the girl to tell me “so there was another girl who only goes to Ashley and so I gave her your 11:00 you booked online so I wanted to work something else out to come another day” . I don’t appreciate being called five times that close together (also during the work day) much less her giving the appointment I booked to someone else. She wasn’t apologetic about any of it and it all rubbed me the wrong way. Told her I’ll go elsewhere, so I can’t comment on the nails.
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March 2024 by Marion Welzbacher
Clean, friendly, very nice staff
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January 2024 by Jennifer Sampson
Really great atmosphere! Professional, fun and inviting. I always look forward to my pedicures. Highly recommend!
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January 2024 by Pam geiger
Always a great customer service experience- Emma and Angelica are the best!
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October 2023 by Angeline Owens
Gel mani and pedi. Mani started 15 late no explanation or apology. She didn't push back my cuticles so day 2 the backs were already peeling up and catching. The front desk girl came up to my tech 4+ times about other appointments and adjusting schedules for upcoming appointments during our time. The appointment after me got there early and was staring and it was awkward. The lady who did my pedicure was super sweet and did a great job
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October 2023 by Jill Eide
No matter who you go to here your nails will look great. But don't wait till the last minute to make an appointment. They get booked up fast
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August 2023 by Kristina Mussman
Lisa, Brandy, Ashli, and everyone there are fantastic
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August 2023 by Nick
A row of pedicures. Fun time, treated us great.
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August 2023 by Jennifer Fether
Wonderful!
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August 2023 by Kristina Wisner
Wonderful and professional service. Great quality and nice atmosphere to treat yourself. Highly recommend.
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August 2023 by Carrie Rowley
Can't wait to see you ladies in June
