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February 2024 by Darrell Cunningham
Thanks Jennifer for being very patient, thorough, and helpful
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January 2024 by Rhonda Sarrica
I really appreciate the help I got. Getting my wedding ring made into a necklace, my husband passed away last October. It turned out beautiful.
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January 2024 by Nate Cooper
Knowledgeable and friendly employees.
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December 2023 by zoey
Margaret was so kind! I didn’t feel pressured to purchase anything and I was able to get my mom a lovely christmas gift!
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December 2023 by Jana Davis
I have been shopping at Kay's Westfield / Franklin Park Mall for decades. Over the past several years I have received exceptional service from Jennifer. She has gone over and beyond for me. Her customer service is impeccable!I have also received outstanding service from Nick. If you shop there you can't go wrong with either one of these two!
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December 2023 by cheryl cleveland
District manager went above and beyond today to help me with an ongoing issue I was having with another store. She was sooo very kind, helpful, understanding and went way way beyond any expectation that I had. I would highly recommend this store to anyone looking for jewelry as they back up their warranties. This piece was something sentimental to me, and she really made my entire holiday. She fixed my concern immediately and was very pleasant. I have seriously never had such a good experience returning something. Thank u so much again, Sincerely, Cheryl
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December 2023 by Amanda Thompson
Margaret was absolutely amazing and helpful in every way. The kindness she showed through the entire process is more than I expected. I will always ask for her when visiting the store! ❤️
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December 2023 by Deborah L Ross
I take my earrings in for a checkup every 6 months the lady barely had the earrings for a minute she brought them back dirty she didn't offer too take them back and really clean them and check them very disappointing ? I don't recommend this place again I will find another Kay's Jewelry
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December 2023 by Tiffany Hamilton
The gentleman that helped us for almost an hour was very nice and was a pleasure doing business with
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December 2023 by Jesse Arriaga
She was must help made the experience enjoyable with her great energy and very
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December 2023 by Heather Jordan
Margaret is amazing! I love working with her!
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May 2023 by mark durand
Very low service, ? we well get are repairs and never shop here again!
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December 2022 by Kayla Wooden
Came in for a ring cleaning, instead I got an attitude from the associate.
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July 2022 by Jason Baker
Horrible experience purchased online.. got too the store couldn’t find the item because the system shut them down. Then to find out we got charged twice for one item now have to go through hell & back just to speak with someone who knows about refund. Never received a call back, if it wasn’t a gift I’d just return eveything. Don’t recommend
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April 2022 by Jeff Wiles
They were very helpful. Found exactly what my wife was looking for. They ordered what they didn't have and got everything worked out for what was needed. Prices were very reasonable. They have great options for everything.
