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April 2024 by sheri lavigne
Had to cancel ,they didnt put the money back on my card.
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March 2024 by Rosie Brooks
Antwan at hertz on Reynolds rd was awsome thank you for your help
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February 2024 by Tamarka Taye Torres
Beware of this place. The managers Darla Harris and Mark Poole are rude, having inappropriate relations in the office, Mark jumping in my face with threats. They are overcharging all rentals by $75. When asked about it, the whole office and staff threats the customers. I'll be pressing charges . Darla was rude from the moment I walked in, she is very incompetent for any job. Asked for her manager, that's when Mark jumped in my face without wanting to hear anything. From the whole interaction. It was very clear Mark and the entire office was mad at Darla messing up everything and in return they were rude, harassing and then threatened me. In fear of this grown man towering me standing over me I left. I thought he was going to hit me. The man has anger and death all in his eyes. I'm am terrified . While sitting in the car calling the police, mark was running all over the office I'm anger like a mad man. Then he was about to come outside. As he approached the door, I asked my ride to pull off I knew he was coming to attack us. We are two females. Pressing charges Thanks hertz ! Hertz location 2544 N Reynolds RD, Toledo, OH 43615
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February 2024 by Jozzy Paige
Katawun was amazing! We were stuck in a situation and needed a car and he came through with great customer service and helped us out!!! Thank you Katawun!!
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February 2024 by Aaron Wilkerson
Good service. So much better than the airport locations.
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February 2024 by Kinsi Mohamed
Wonderful experience at the Reynolds location. The staff was very professional, caring and helpful, I had to extend my rental due to a death in my family and staff made it easy to extend and upon returning made the process smooth and efficient. Definitely will come back here to rent again
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January 2024 by Teresa Glover
Wonderful customer service! Friendly personality!
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December 2023 by Tim Lambert
Turned up today in a bind. Found Jerlisha to be amazing. Willie store manager along with the entire crew were helpful and quick to help me. I recommend them to anytime to anyone. Thank you Hertz.
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November 2023 by Karen Ratcliff
They gave me a SUV that was good on gas. Nice size car. Some previous car renter used the car and smoked cigar. No smoking car. So Hertz made sure that they didn't charge me for anything else! Awesome.
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November 2023 by Alhareth Altayib
I got a call at the time of my reservation and was told that my reservation was being cancelled. The very rude manager told me that "this is what happens when you reserve same day" I reserved 5 hours earlier and they refused to give me any car. I even offered to make my 1 way into a round trip but they were very rude and he just hung up. Front desk lady was more respectful she said it was because system looks at surrounding areas. Either way they told me they didn't see it until now but it's their job to look after reservations. Checking every hour doesn't take much. And if you don't have any cars as they claimed them don't let me reserve in the first place and don't put a "cars available" sign on your window! Walked 4 miles to get my car they are unprofessional!
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October 2023 by Billy Tracy
The Hertz here in Toledo has one of the most knowledgeable and accommodating teams. They work really hard to find a good fit for each trip we take and explain rates and fees down to a T. I appreciate all the employees for always being so nice and taking such good care of their cars. I will always recommend Hertz for my traveling and rental needs.
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October 2023 by Barbara Smith
If I could give no stars I most definitely would. Horrible customer service at its best. The employees lie then it ends up your word against the employee. My fiancé insurance company sent him to this location for a vehicle while his was in shop for 30 days. Due to this company being such a subpar rental “company” they had no vehicles. The options was a very small ford SUV with oil light on or a huge ford SUV with oil light on. So because employee stated the bigger ones difference was only $8 we went with the bigger one. Since his vehicle in the shop that he is use to driving is a huge GMC truck. So fast forward 30 days and vehicle being completed they take over $800 off his card for the rental of course stating an extremely higher amount then what was said by employee who completed transaction. Realistically who in they right state of mind with full coverage insurance agree to do this? We would have just went with the the other vehicle that was on its last leg and could only fit a hamster. I never stray away from Enterprise and this is a prime example why. In the 30 years plus when it comes rental situations I would never ever advise anyone to deal with Hertz itself or location on Reynolds’s road in Toledo Ohio. Disgusting customer service. We have a $50 dollar a day rental on insurance but just was out of pocket $800 plus due to the incompetency of a Hertz employee. After spending an hour of time on phone today with a representative all was accomplished was yeah the total is correct!!! No apologies or nothing. We have also advised the insurance company please don’t send anyone/claims to them this is ridiculous!!!!! Also I should note we went the whole 30 days with change oil light on they told us 3X it will be alright.
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August 2023 by Halee Heising
We had a really great experience at this location. They helped get me on the road when I needed to be on a tight schedule and I’m planning on coming back when I need a car again in the coming month!
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August 2023 by Mo
Such a painless experience. Willie the manager and Darla were fantastic to deal with. Extremely professional, the car was clean and ready to go highly recommend.
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August 2023 by Sarah Mahoney
Do not use this place! I have rented a car from this location a few times now. Each time, the cars are poorly cleaned and/or have an odor. With the most recent rental, they overcharged me a $100 service fee. When you try to call (I have attempted several times), they do not answer the phone.
