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January 2024 by Dale L.
What can I say? The cashier actually quit with a mile long line. About 1/2 of the merchandise is actually in giant rolling bins that you dig through. The other 1/2 is hung or on shelves. I guess stuff is cheap, but who needs more "stuff"?
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November 2023 by Heaven-leigh Burnette
Bought a table, went out to the car to make room, came in to get the table. Guy who was loading it was confused because another woman had just purchased the table. Through the receipts we found out the lady in front of us bought the table and the cashier sold it again to us. No biggie mistakes happen. But the store manager refused to refund us the cost of the table after the other customer took it with them. Store credit only. She was not willing to rectify the mistake, I was treated as though it was my fault they sold the same table twice. We were nice and took the parts of the table out of our cart to give to the lady who bought it 2 minutes before us. They informed us we would get our money back and they called syndey the store manager to approve it. She wouldn’t approve it and told us to come back tomorrow in the morning after we already told her several times we were from out of state. A customer offered to pay us cash and take our store credit but they refused. Sydney told me repeatedly to call corporate and wouldn’t give me the number. It wasn’t until we were willing to involve cops that magically Sydney approved a cash refund. I heard her say get her out of there and if she wants to, call corporate. I again asked for the number and she refused telling me to Google it. I’ll be speaking to the VP of her division tomorrow. Customers in line said this is normal and the store manager is rude. And furniture gets double sold all the time! One lady who was amazing even had her chair cushion in her cart because she bought a chair and didn’t want them to sell it. She said they have done it to her!TLDR: they sold us furniture that was already sold and refused to refund the money from the fraudulent sale.Update: Corporate was very understanding and took the issue seriously. If you are ever debating calling corporate on this store please do as they are interested in proper training to stop history from repeating itself. Just because it’s in a low income area doesn’t mean anyone deserves to be treated like garbage from the store manager. Thank you Tim!
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November 2023 by lo la
I will admit it looked better than last time I went through and today's staff was friendliest in almost 7mo BUT it continues to be filled with lost of broken, dirty and outdated items. They Finally moved the usually filled buggies to bk of store to put up Christmas but buggies now in central of store filled w/ items that were either Way over priced or REALLY should never hv made it into the store to begin with. VERY disappointed AGAIN. I think today will be the last time I go :(
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July 2023 by Gobot's On the trail.
Came to the donation area to donate a whole load of items in the bed of my pickup waited in line as she was helping another person unload there car. Was thinking the young lady at the door working was going to help us she never came out to tell us what to do or where to put anything so I walked in asked and she said just put over there very rude and nasty I was thinking that they usually help you carry everything into the building OWELL RANT over with ?
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May 2023 by Tammy French
Nice staff and helpful. We always find good bargains to give through our church.
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April 2023 by Marlee Cassel
Larger store but didn’t have much when we were there and a bit more pricey compared to others
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April 2023 by Kelly D.
My least favorite thrift store in Toledo. There's a lot of junk and clothing isn't organized.
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January 2023 by AWA ALICE SAMBOU-CONTEH
I have an Individual thatI work with that needs limited help in daily life activities. I watch the staff at the Reynolds Goodwill make him feel very comfortable when he us at work. I witness the staff at Goodwill work tirelessly to keep the store clean and sanitized, organized as prices items at a fair value. I have seen very dedicated, hardworking and friendly staff at the Reynolds Goodwill than the many Goodwill stores that I have attended. I will NOT HESITATE to refer anyone to shop at this location.
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January 2023 by Lester Dunlap
Always good to drop off all the stuff we no longer use. There are so many people out there that need gently used stuff, all the way from close that you can't wear anymore to small appliances, sporting goods. Plus now we have so much more room in the house to fill back up lol.
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October 2022 by len buckholtz
One of the more upscale stores in the city.Have dozen really decent printers.Well maintained, plenty of parking.
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July 2022 by Dawn Irish
I would just like to respond to two latest posts. One to the lady with the service dog the gentleman that was intrigued by your dog if you realized is clearly disabled and special needs. His name is Johnny and we are training him to be able to work and he is an amazing person that unfortunately can't think like an adult. He is so loving to people and especially animals and it's quite visible that he is special needs. He gets excited when he sees things he likes. He liked your dog. I'm sorry and that is something I will explain in detail with him.Also the baby shoe ... That is not our tag. That shoe is $1.00.I train the workers to remove any tags that are not ours but we are human and mistakes happen but if you would have asked any worker we would have gladly let you know that shoe that intrigued you enough to pick up and photograph for a review was indeed not $13. That's an absurd price indeed and not ours.We strive to be reasonable and make customers shopping experience fantastic and I actually remember you bought many reasonable priced items that day you didn't photograph and review.I urge you all to come experience Reynold's Road Goodwill. I am working very hard to make it a great shopping experience for all and I take your reviews to heart.We unfortunately don't have the option to review some customers however.We are working hard to ensure great customer service. Great prices. Fun environment.I don't want negative reviews to keep others from coming in when they are not factual and missing major details.We love our customers.We love what we do!!If you need any assistance while shopping please just ask for assistance. We will indeed assist!Thanks for reading and have a beyond blessed and prosperous day.
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July 2022 by Makailyn Cowell
Was with my service dog and a male employee was making kissy noises and trying to distract my dog. I asked him not to distract the dog as he is working. The employee replied with an attitude “the dog is a distraction” no it’s not. Be an adult and ignore a dog.
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June 2022 by Demisia L
Goodwill company is A start for A new lifestyle for many people of different backgrounds in ohio. Goodwill A opportunity for diverse work ethics.
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June 2022 by Tol Tol
Shop front great. Love shopping here. Donating experience today, worrying for the employees. I came because the Humane society wasn’t talking donations because they were full for health and safety, drove to Goodwill who were more overrun than the Humane society and the staff were visibly hot, crammed in, short staffed and unable to stop taking donations. Profit over people safety here.
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May 2022 by Rochelle Akens
This store is so clean and beautiful. Best one around. Dawn and her team stage items so nicely, are helpful and always willing to help. The prices are incredible. If you like thrifting- this is a must stop. Keep up the great work!!!!
