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December 2023 by Robert G.
If you all don't rent certain things such as water pumps in winter time, maybe advertise that these items are not available even though it's advertised on your website. And no, I didn't call cause it showed availability of three different pumps. Thanks for wasting my time and gas! Get your act in order.
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August 2023 by Stevan E.
They have hot dogs in Michigan's Home Depot? Haven't been to a Home Depot in Michigan before so when I'm up there I'll look for one just for the hot dogs. Service helpful knowledgeable
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May 2023 by Patrick H.
Did curbside pockup because i have a infant baby so for convenience i tried it out, i pull up to the curbside spot and text the app that im here, ten min go by and then two ladies cone out with 5 pieces of soffit, mind you i ordered 5 pieces of facia trim, i get out and tell them that that isnt what i ordered, i look at that soffit amd see that it is torn in several places and looks like someone beat every piece to death with a hammer. So i told them, even if this was the correct items that i ordered i would t want them because of the condition, obviously dealing with people who do t give a shit about their jobs or customer satisfaction. They then tell me that they will be back in ten minutes with my correct items, ten min go by and i recieve a call from inside the store telling me they dont have my facia trim in stock, i tell the ladt that the website says tbere are 69 of them in stock, she sends someone to go look again and puts me on hold, she then comes back to the phone and says "customer service how can i help you" so i had to reexplain who i was to her because in 5 min she must have forgot. I then drug my infant baby into the store with me to get answers. They then tell me that the material is on stick but it has to be brought down from the top shelf so it will be a while, j walked down to the aisle where thay were licking it from so i could hand pick my pieces because i lost faith that they would do it correctly and not give me tattered or dented metal. Had to sit there for another 20 min while the old man who escaped from the old folks home and got a job at home depot pulled down my order. Then they would t let me into the barricade to pick my own out for safety reasons, they load me up 5 of them that looked ok to the naked eye, i finally fet them loaded uo after getting harrased by 2 different associates trying to get me to pay for them again because they couldnt fatham how someone who payed online and did curbside would be in the store taking out their own order. I get home and look through them and two of the pieces that were in the middle of the stack have huge scrapes on them. You have lost a customer for LIFE. Dont go here especially the one on secor rd in toledo because the are all ignorant
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March 2023 by Jason C.
I've noticed that Home Depot stores in Ohio are lot smaller than of those in Michigan... is this by design? I've stopped here few times to grab some misc items, but one of the first things I've noticed was the store was bit smaller in footprint than those in Michigan. This store is located in heavy traffic area so be mindful of the traffic and where you park.Never interacted with the staff members, so can't comment on customer service. Also, I miss the hotdogs, bring it back!!
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January 2023 by Michael M
Very limited choice of plants. Good for trees and bushes. Staff are not very knowledgeable. Good prices on mulch and top soil.
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December 2022 by Devin S.
Wow, greeted upon arrival. We went in looking for a small kids picnic table as we saw online for a holiday gift. After looking around we couldn't locate it. Ask a few ppl turns out they were up in the rafters and needed to get it down for us. They couldn't have been more happy to do it for us. Even the Manager took us up to the checkout to make sure we were taken care. I got better service here then I have at some restaurants in Chicago! Thank you Home Depot staff when we're back in town we will make sure to stop here for our needs!
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September 2022 by Bill C.
Best of the big box home improvement stores.Usually can find anything I'm looking for.
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January 2022 by VAL MILLER
Such great selection of plants, I began going weekly to get the new choices. One of my only and favorite outings right now!
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January 2022 by Amber S.
Every flooring i wanted was out of stock. Frustrating.
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April 2021 by Roxy R.
The rudest employees ever! Trying to get help buying countertops and was treated as if I couldn't afford them! I'm sure the color of my skin played a part of being treated like a second class citizen! If I'm spending over $5k for counters, I'm asking questions!
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April 2021 by Colton R.
I will be taking my business elsewhere from now on. I ordered carpet through Home Depot (nearly $2000 worth); the store contracts through another company , Certified Flooring Installation, to install the carpet. On the day of installation nobody showed up, I called both Home Depot and Certified Flooring Installation multiple times and left multiple messages. The only answer we ever got was that they didn't know what was going on, then I would be transferred and be sent to voicemail. After two full days I had to go to Home Depot and demand to physically speak with the manager to get an answer. Turns out they lost the carpet and would have to reorder everything. I had taken two days off of work to move into our house once the carpet was installed. This was on March 30...I had to pay rent at our current place for another month ($1,000) because the carpet hadn't been installed, and I had spent hours of my time trying to get an answer. I asked them to carpet two additional rooms for free (~250 square feet, less than half as much as I was already paying for), they refused and offered me 10% off (roughly $200) of my original order. After costing me thousands of dollars, 16 hours of PTO, and screwing my entire timeline for moving into my house the best they could do is say sorry and give 10%....what a joke. I am filing complaints with the BBB and FTC. Also cancelling my Home Depot credit card...Lowe's is only another 10 minute drive, I will take my business there from now on.
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February 2021 by Debbie F.
This stores customer service is horrid! We ordered new wood flooring for our kitchen and dining room through the HD flooring department. The gentleman that helped us with what we wanted was great...we paid for the flooring and it all went down hill FAST from there.there was a problem with the work order and I was told to calllRon...he was the only e that could fix it. Well we called Ron four times and left four messages with no return call.still waiting Ron!The flooring was delivered and installers out of Michigan were AMAZING!unfortunately HD sent the wrong quarter round for the wood cabinets. We called the Secor Rd. Store again...and had to talk to Ron. Well Ron didn't answer...we got back on the phone and asked a young lady to go find Ron.We finally got to talk to Ron. He said he would look in to it. Four hours later still no call back from Ron! We got upset because the installers were waiting for the quarter round...so we went to Lowe's on Central Ave. and purchasedthe unfinished oak quarter round.4 1/2 hours later Ron calls back and said they don't have the quarter round...too bad Ron I already called and left you yet another voicemail.Well now HD and Ron claim that the oK quarter round wasn't ordered and that's on me. they were SO RUDE and claimed it was our fault that we didn't specify it when we most certainly did!the two pieces of Oak cost us $18.00...Home Depot is not going to credit us for that oak....so HOME DEPOT....for $18.00...YOU LOST A GOOD CUSTOMER.
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January 2018 by Papa Daddy
Their Employees were very personable, charismatic and helpful to my Mother, whom is 78. For some reason, she felt more confident about her purchases. Prior to my coming with her, she had made purchases she was not sure about, so her refund was in the form of a "Store Gift Card", which I did not understand so I went with her. How she was treated, or what transpired before her insisting on my presence I cannot say with any degree of certainty. What I do know is that Women, Senior Citizens may need a different approach to consulting with them and getting a "Better Picture" of what they really need to complete their Home and Garden Project's! The Lady from the Lawn and Garden Area was very,very helpful to us as she led us to the very Best Deal on a high quality, 100' Garden Hose for about $19.94, which was actually .05 cent's cheaper than a hose I recently purchased for her from a Competitor. My only suggestion would be for Management to take a different sales approach to Senior Citizens,as I am very sure that many of them would like to feel comfortable that their Mother's or Father's would appreciate the extra attention that they may sometimes need.
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January 2018 by mitchbuckone
Always like the garden center,and the employees are always very friendly and helpful
