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February 2024 by Daire'yon Watson
Ian was amazing !!!!! Great customer service ?? explains everything well
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February 2024 by Annoyed Deaf
This Firestone is worst place I ever went to.. they did not put last lug nut back in my wheel. I drove 8 hours with one missing part. Do not trust people at Firestone. Be sureeee you people check it before you guys go.
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February 2024 by Shanaya Thompson
Ian and the Firestone team was great ! And gave me a great deal on tires
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February 2024 by Savanna S.
Very great service!! Ian was the best! Communication was great! Overall one of the best experiences I have had at a automotive company
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January 2024 by Rachel Britnell
Wonderful experience!I called and explained that I was having trouble filling my front tires with air to Mr. Perkins. He advised I stop by so he could assist.When I arrived, Mr. Perkins was patient with my requests. I have hearing difficulties which can cause trouble understanding people with the background noise of a working garage. Mr. Perkins was polite and repeated himself while making eye contact so I could read his lips.Mr. Perkins identified the tires were not allowing air due to an aftermarket valve stem cap washer lodged in the valve stem opening. He removed the lodged part and brought all my tires to the correct pressure.This was an easy fix but even simple interactions are often challenging when your disability may not be readily apparent.Mr. Perkins, I appreciate your kindness! Thank you!
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January 2024 by Dallas Williams
Eric was a great representative of the company. Good communications and completed the work with an in depth report post work.
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January 2024 by Robert Winterhalter
Everyone was kind
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January 2024 by Sandra Murray
Took good care of us when we needed it.
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December 2023 by Eileen Davis
Went for new battery, right in and service wàs great.
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November 2023 by Big Jon
The best in the City
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October 2023 by Roger Velez
I paid over 1500 dollars to repair my 2014 Chevy Malibu and still have the same exact problem that I took it in for
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August 2023 by Indie VFW
REFUSED TO ROTATE MY TIRES!!!I realize this is a bit long - sorry. I will add that I have been buying Firestone tires exclusively for over 30 years and that the tires on my SUV are Firestone.I was out of town for work (2 hours away from home) and was between assignments when I went to this Firestone location. One of my front wheels is slightly out of alignment so that tire wears unevenly and most of the wear is on the inside edge of the tire and it was a little too worn for my comfort.I explained to the Firestone rep at this location that I didn't have time to wait for an alignment as I was working and just wanted to swap out my full-size spare tire for the worn front tire until I could get back home in a few days to get an alignment and new tires from my local Firestone.The Firestone rep came out and looked at my worn front tire, then looked at my spare tire and said he wouldn't swap them out. He explained that my spare was 9 years old but was still perfectly legal to use according to the NTSB, but it was up to "his discretion" whether to swap it out. Then he said "besides, the spare is bald".1) The spare was definitely NOT bald (see picture) and 2) I don't give a S#!+ about "his discretion". It is Firestone's policy to rotate Firestone tires for free and as long as it's legal for him to swap it out then swap it out. "His discretion" was to essentially to tell me GFY when I had explained clearly that using the spare was only for a few days anyway until I could get back home.I went to a Tireman outlet directly after this and the rep there checked the age of the spare tire and said I should consider getting a new tire as it was 9 years old but that it was otherwise fine as it was in great shape and had plenty of tread left on it. The Tireman rep swapped out my tire and checked the pressure on all 4 tires. It took him less that 5 minutes and he didn't charge me (I gave him $20 anyway).I have always been happy with my local Firestone service center but will NEVER go to this one again. IF I WERE TO GET FOUR FLATS AT THE SAME TIME DIRECTLY IN FRONT OF THIS FIRESTONE LOCATION I WOULD PAY TO HAVE MY SUV TOWED TO A DIFFERENT LOCATION!Service: Tires
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August 2023 by Elbert Cheatham
Firestone, Southland Shopping... we needed tires, and were exceedingly well cared for there! Byrne rd, Glendale Blvd, Great place!!!
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July 2023 by Christopher Tipping
They didn't waste my time doing full-on vehicle inspections that I never asked for.He gave me a great price on 4 65,000 mile tires that not one of the "price match/beat promise places" could match.In fact, 2 of the "price match/beat guarantee" places in our area didn't even call back like they promised.Excellent prices and service that didn't waste my time, they have a lifetime customer as a result.
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July 2023 by Honest Lea
Charged more than quoted. Also, now my car muffler sounds loud tho I didn't have it worked on. Had no choice because it was an emergency repair and I had to charge it. Otherwise, would have tried another place.
