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January 2025 by Todd Dewhurst
Although this gym has comparatively versatile equipment, the staff at the Toledo location also has significant integrity issues.
First (and this was actually the final straw), I was misled about what my membership included when I joined in October 2024. Apparently, the extra $10 for the "Crunch Kick-off" was actually for a "consultation,” not the program itself. I only discovered the misinformation when I was lied to STRAIGHT TO MY FACE by one of the trainers about what he AGREED to do for me during AND after the consultation. I don't care about the actual cost of the program OR what the membership included. Just don't lie about it.
Second, when I brought the issue to the assistant manager in November, I was MORE than willing to write it off as a "miscommunication." She was generous enough to offer two free months of membership fees, which I did not ask for. However, I woke December 26th only to find that I was charged $53 for the month. (Note that nearly EVERY one star review is about being overcharged for membership fees or ongoing charges after cancelation.)
Third, if you're a female, be prepared for loud "locker room" talk ON THE GYM FLOOR from meat heads that are openly degrading women. The fact than I am a male is irrelevant, and frankly, I don't GAF about your personal views about gender. Sexist or racist behavior is outrageous regardless of who you are, and public discussion isn't the place for it when everyone is paying for a harassment-free environment. What was ESPECIALLY offensive was that staff members engaged in the member’s dialogue. So, the staff not only endorses this atmosphere, but they actually encourage it.
Finally, because the equipment is versatile, it's a busy gym. Fine. However, the staff does NOTHING to address people "using" machines who spend 20+ minutes socializing around them instead of working out....during PEAK HOURS. People have complained directly to those members AND the staff, but nothing has changed.
In short, the Toledo Crunch Fitness is as much about status as anything else. I don't give a damn about that, especially when I’m driving more than a 30 minute round trip to work out. I want to get in, do the job, and go home. If the glamour and glitter is what you want, this is the place for you. Otherwise, stay clear of this gym.
As of present, I’m out of town, but I guarantee that I’ll be in to cancel my membership the day I return from my vacation.💯
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January 2025 by Nick Lindsey
As a member of Crunch Fitness since the beginning of 2023, I felt compelled to write this review to address some pressing issues. When I first joined, I was thrilled by the gym’s culture, energy, and facilities. However, over the past few months, I’ve witnessed a drastic decline in nearly every aspect of this gym, and I feel strongly that this must be brought to your attention before it spirals further out of control.
One of the most glaring issues is the behavior of the front desk staff. When I first joined, I was greeted warmly, and the team seemed genuinely invested in creating a welcoming atmosphere. Now, that’s far from the case.Lack of Professionalism: Staff members spend more time on their phones or chatting among themselves than assisting members. Simple courtesies like a greeting or acknowledgment upon entering have disappeared.Inappropriate Conduct: During evening hours, the front desk feels more like a social gathering than a professional workspace. Staff are often seen flirting with gym-goers rather than being attentive to those who need assistance.
The state of the gym has deteriorated to an unacceptable level.Bathrooms: The bathrooms are in shambles. The floors are constantly wet, and tissue litters the floors. The odor is so unpleasant that I avoid using them altogether. Worse still, one of the toilets has been broken for months something that could have easily been addressed in a timely manner but has clearly been ignored.
Gym Floor: Equipment cleanliness has also taken a backseat. Machines often have sweat stains left behind, and cleaning supplies are rarely restocked.
Perhaps the most frustrating issue is the neglect of equipment maintenance. Machines seem to go out of order on a daily basis. For instance, one of the stair climbers has been “on rest day” for over two months, and now another one is broken. A line of treadmills has also been out of order for weeks with no sign of repair. Despite adding new equipment, there’s been a failure to maintain or repair existing machines. For those of us paying monthly dues, this is unacceptable.
These issues have escalated to the point that I question whether anyone in management is taking their role seriously. I don’t know if there has been a change in leadership or staffing, but whatever has happened, it’s clear that standards have fallen dramatically.
As paying members, we deserve better. We deserve a clean, functional gym with attentive staff and a professional environment. I urge whoever is in charge to address these problems immediately before this gym loses the loyal members who once valued it. At this rate, it’s only a matter of time before the reputation of this location is completely tarnished.
I sincerely hope this review sparks a change. This gym has the potential to be a great facility, but without immediate action, it’s heading toward failure.
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December 2024 by Starley Shelton
Regular workout with trainer. Great equipment
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December 2024 by Michael starkey
Great gym. Wish it was 24 hours.
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December 2024 by Matt Hoffman
I used to love coming here. So clean and well stocked. Now its dirty. Urinal is broken; machines are in disarray. Used to be towels and cleaner everywhere, now it's practically non existent. Not sure what happened but it's very disappointing. Workers are all up front now and not cleaning like they used to.
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December 2024 by isaac
DON’T LET THEM SCAM YOU WITH THE CHEAP SIGNUP. They will rush you through the terms and conditions and you’ll end up being forced to pay about $200 if you don’t like it. They conveniently don’t mention this, I’d bet they get commission for doing this.
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December 2024 by SuPrAMoDZzz
Morning staff are extremely rude. I will be taking my business elsewhere.
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December 2024 by Olivia Duncan
Went to cancel membership with my bf, the staff just stared at us when we went to the counter. Then we told them we wanted to cancel the membership and the told us to go to the other side of the counter. They then proceeded to stand there and stare at us like we were crazy before starting the cancelation.
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December 2024 by CB
I saw there was a $1 deal to sign up here for the month. I figured it might be a good opportunity to go back to the gym. I realized I wasn’t going to use the membership as much as I thought I was going to (partially because of the lady at the desk with blond hair she’s so rude) so I went to cancel today. I drove all the way to the gym because they wouldn’t accept it over the phone and then they told me in person I couldn’t cancel for 3 months?? They said it was in the agreement, I didn’t see that anywhere? And I certainly wasn’t told that. Absolutely ridiculous
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December 2024 by Dr Love
The staff is inviting when you’re signing up but once your signature is signed oh how the take it or leave it demeanor is turned on😡
Joined gym and was rushed through the terms!!! 2nd time was told membership wasn’t documented!! 3rd time was told something different 😡crunch training 101 needs to be implemented!!! Try a trial run if possible!!!
I will be counting down to cancellation!!!
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December 2024 by Tyler Welch
Awesome gym awesome staff Cody on night shift does a great job.
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December 2024 by Robert Ulis
Best gym in northwest Ohio hands down! Love it everyone there is very helpful especially the guy working late nights
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December 2024 by Andre Gaston
Five stars for crunch gym and also for the night crew the new night guy, Cody
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December 2024 by Moe K
Five star for the new Night shift guy. Love it here
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December 2024 by Alice Zurawaski
5 starts for the gym, great night shift staff!
