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December 2022 by Jazz Sykes
Neil was patient, helpful and fast and everyone else and the branch we're definitely friendly and helpful as well.
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August 2022 by joe schmoe
Stole money. Lied.Dont bank here. Chinese. Customer support people
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March 2021 by K G
Horrible customer service.
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November 2020 by Shirley Wainscott
Always a smile and greeting from employees. Only one drive thru to get quarters though for laundry. Hard to get out and walk in when your handicapped.
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June 2020 by Harold Burgess
Very helpful, a pleasure to work with. Very personal tellers. Always willing to help.
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November 2019 by Alex Brodie
I've been banking with citizens for 8 years and it's gone downhill. Branch manager Johnathan Hartman is very disrespectful, attempted to report the incident but corp did not respond and its been 6 months, don't bother wasting your time sending a message on the website or app. Do not bank with any citizens banks, they just sent me a letter that my card could be compromised and to activate new card. This is a great opportunity to switch to a better bank.
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November 2019 by Marty Mar Escobar
I called to see how long a check takes to clear . I spoke to Ashley and she was rude . She cut me off while asking the question. The reason for the check not clearing was veterans day .Great way to be rude to a veteran!
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April 2019 by Nicole Westrup
At the Lewis ave branch works a teller Krystal Carter who is so rude she should work in a file room. Customer service people shouldn't act rude, stuck up, or as of they are better than you. If her job is to help people, she is failing at it. Too bad I cant leave 0 stars. Citizen bank really should screen their employees better. We own a company and would never let an employee talk this way to a customer. Shame on her and citizens bank.
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November 2018 by Karen Kiser
Citizens bank as a whole is a joke. The worst bank in the U.S., they nickle and dime you EVERY chance that they get. Also, they will hit you with ridiculous service fees that are outrageous. Do yourself a favor and use a different institution, literally ANY OTHER institution. The ladies at the bank itself are kind and helpful, but that doesnt nake up for Citizens insane fees, and ridiculous banking app.
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December 2016 by Harry Chappell
The staff here are very friendly and helpful. I've been banking here for several years and never had a bad experience.
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January 2016 by Tyler Shackle
This review is based on a true story, and is a glowing endorsement for Huntington National Bank. This bank is run by Overdraft Nazis. A few days before payday, I went to bed with just over $1 left in account. Woke up the next morning, app said I had -$5. I moved money from my savings account to cover it (mind you this all happened within about 6 hours). Later that day, I was in the negative due to a $35 overdraft charge. They wouldn't accept the fact that I moved money to cover right away unless I signed up for $30 Overdraft Protection via linked savings account with a $6 fee every time it was necessary. (Same protection that is completely free at Huntington in addition to 24-hour grace if the funds are not available in the savings) The Overdraft was initiated by a payment to Kroger Fuel 5 days prior. It hadn't shown on my account until somewhere around 3 AM when I was fast asleep. On my way into the bank to dispute my charges, I stopped to get fuel using my Huntington debit card. It posted to my account IMMEDIATELY. In short. If you are looking for a decent bank for a checking/savings account, pass up Citizens and head to your nearest Huntington branch!
