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November 2023 by Cristiano Valentin
They've made me wait 10 days for checks to clear. It's the third time theyve made me 10 days. Customer support said "the issuing bank won't let third parties verify checks". All three checks were business checks from employers
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November 2023 by Kranda May
Beware of banking while black at this location. It's pretty weird and invasive being interrogated for taking MY money out of MY account
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October 2023 by The Coopers
I’m winning in one day to cash a check that was under the cash limit With the right credentials, and they still wouldn’t cash it. I forgot my ID 30 minutes away and I came back the next day only for them to tell me that they couldn’t cash the check because it was over the limit of $2500 but the check was for $2400. I guarantee you is because I was black nothing more. If I was white, they would’ve helped me open the account maybe gave me some money that day Or give me more information instead they just turned me away with no explanation, but luckily the funds were available, and I was able to go to a different branch and retrieve the funds with no issues from a black teller. Bank where your celebrated not tolerated.
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October 2023 by Willie Davis
Don't bank here if you're black. They treat white people different than black. They don't help just excuses. I had a check UNDER the cash limit and they wouldn't help. It wasn't until I went to another chase branch and got help and they were able to cash my settlement check on the spot. The white women at this branch didn't believe black men/women make bank. they offered no assistance, no help just nothing. I guarantee you if I was white, they would’ve cashed my checks with no issues. horrible service.
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January 2023 by Michele Washington
This is a terrible bank they take your money and don't give you access to the account.
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December 2022 by Chance Cummins
COMPLETELY DISAPPOINTED IN EVERY WAY POSSIBLE WITH JP MORGAN, THIS BANK, I WENT INTO TO GET HELP AND THEY ARE ABSOLUTELY ZERO HELP AT ALL WASTE OF TIME. THEY DEPOSITED A CHECK AGAIN AFTER I ALREADY DEPOSITED INTO ACCOUNT THAN HAPPEN TO GET CLOSED ON ME WENT INTO GET HELP THEY MADE IT MORE DIFFICULT THAN IT EVER SHOULDVE BEEN NOW ITS OVER A MONTH. THEY GAVE UP ON HELPING ME AN SAID HES DONE DEALING WITH THIS CASE AN DIRECTED ME TO SOMEONE ELSE AFTER A MONTH OF HIM SUPPOSE TO BE HELPING ME !!! Flat out disrespectful!! STILL NO MONEY! THEYRE CLUELESS AN NEED TO DO THERE JOB BETTER FLAT OUT WOULD NEVER RUN A BUSINESS/COMPANY WITH SUCH UNPROFESSIONAL EMPLOYEES!!!
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August 2022 by Tyrone Tyson
August 2, I visited the branch on Secor, and was advised by a manager that a particular segment of my credit card statement could not be copied. Bank Teller (Mackenzie Reyes)overheard my conversation and stated she knew a was to satisfy my request. Kudos to Mackenzie for excellent customer service!!!
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June 2022 by Ryan Martin
Tellers are friendly for the most part. Problem is withholding funds from a check. Told me a 2 week hold on a check despite the account the check is from having 200 times the amount of the check. Cashing a new check funds are only given if you have the money in your own account and typically not available for about 3 days or in my case 2 weeks. Disappointed how banks conduct themselves.
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June 2022 by Hussam Aljabouri
This branch in west gate franklin mall in toledo oh . They have very poor service she told me there max of cashing a check is 2500 my check was 2600 . She didn't let me cash it .I came other day same grill was there I gave a new check 2500 she took my ID and other card .she said she will do mix .I gave her my opinion about chase Bank I wasn't happy with there presses. She told I can't cash u r check won't let me after she say it's ok to cash it .I don't know how to translate her move but I think she won't do i.Thanks
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June 2022 by Jessica Hayes
Opened a new business account and worked with the bank manager, Brenden Baxter, and he went above and beyond to help us!
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April 2022 by Sumanth Reddy
I wish I can give 0 stars, in this branch, it's like they don't care for the customers and trying really hard to make any process harder for the customers. I just went in to deposit money using my driver's license which I usually do all the time at other locations, but today as I was closer to this branch, I tried to do that here, but she asked for my debit card, when I said I don't have that on me, she asked to give the account number as if I had to memorize that on top of my mind, I had to walk out disappointed with their services, totally ridiculous and ruined my day.
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April 2022 by Hiram Abiff
Layal Alnemeeh is very very aggressive, she also doesn’t listen well. Frustration is why I came in , Frustration is all she offered. Horrible FIRST TIME experience.
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March 2022 by Grant Ceffalo
I'm Chase Private Client, I have a fair amount of money in the bank. But I can't get any from this bank, because the ATM is locked up. So I will use another ATM and let you reimburse me the fee instead. Crazy!!!!!
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May 2021 by Lauren L.
I literally came in here needing so much help and I just have to say thank you to the guy behind the plexiglass right before closing time on May 13, 2021. I forgot your name, but you printed out checks for me and gave me a money order and I was panicking about closing on my house the next day. I just want you to know I appreciated you and your patience with me. this will be the only dress I go to now. good parking and has two ATM machines outside.
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March 2021 by Zoe Elle
Noelele Brown the manager on duty today 3/24/2021 working at the Secor road Toledo location does not deserve to serve the public. I have been with Chase bank for over ten years and have never had a bad experience until I visited this branch today. She argued and made it clear she is the manager and did not help us with our problem, instead offer to have us withdrew our money and close our account. Poor customer service and no professionalism !!
