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February 2024 by David Huerta
Friendly staff. Was somewhat satisfied with the work. But I probably won't get my vehicle repaired here again....a 3 day fix....turned into 2 1/2 weeks...the car still has a small indent still.... From the accident. If I didn't need my car back right away....I would of complained to the manager. But I was pressed for time. They did do a good job on the paint.
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November 2023 by Casey
Had a broken fan assembly replaced, now it will not shut off if it's running and the car is shut off. It will keep going until the battery is drained. After scheduling an appointment and explaining this to the nonchalant and uncaring employee at the property, he opened the hood in the parking lot and looked around at the engine for a good minute before closing the hood and taking me back inside.I was told to sit in the waiting room while they pulled paperwork. After hearing the employees in the back try to convince themselves that it was not their work and instead a battery issue, even after having another shop check and say the battery and coolant were in perfect and working condition, the same employee who briefly looked at my car in the parking lot said, exactly, "It's spinning, so we can't warranty it."Basically saying "It works. It may not work the way you want it to, but that's not our problem, it works." Absolutely useless and unprofessional place to have any car repair or work done. Their warranties mean nothing and their employees have no idea what they are doing and their work shows it.Services: General repairs & maintenance
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November 2023 by Zane Wilhelm
Terrible customer service. No communication on when my vehicle would have been done. Would have to continue to call to get a, “new day”. Had to move around my calendar multiple times and they never called or even seemed to care that this was a major inconvenience.To the person who works the phones when you put someone on hold make sure you actually mute them instead of just putting the phone down because the person on the other end can hear everything you say about them. It was nice to hear you all talking about me and anticipating that I would be upset when I called inquiring about my car, but you all didn’t have the forethought to call me.Moral of the story is their customer service is terrible.Service: Painting
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October 2023 by Nick Wojtowicz
I went here for an accident that involved my back bumper and tailgate on my odyssey to be replaced. I assumed being at a dealership it would be good but after it was all "done" I came to pick it up. The van was still reading that I was right on an object and was told "maybe a bad sensor in the brand new bumper" ok I will let it go they said should be done tomorrow. 2 days later this simple fix turns into alot more. That's me not being happy for wasting my time going to get my van and it not being done. You're telling me the guy who checked it off last as I can't believe that someone would have looked the van over and said hey this shows the van is on an object and the parking sensors are going crazy, would have signed off on this and said yup car is in perfect order. That was problem one. They reassured me this kinda stuff won't happen again if we need to bring it back for anything else. Well now we are 2 months past the tornado that hit point place and I take my van to get an estimate. They said $1600 for repairs, my mind is blown as if you seen the damage on the van you wouldn't expect $1600 to fix it properly. So I said how long should you have the van I got some have been as fast as a week and some a couple I said ok as I don't have a rental and it's my wife's van we can manage for a couple weeks. After a couple weeks I called and said what's up with my van and I was told "it is just getting out of paint and needs to be assembled is all" ok so maybe a day to assemble the vehicle back together. Obviously someone wasn't telling the truth as I had to call and get management involved and 2 and a half weeks later I got a call saying my van was done. Great I thought until I got their and looked at it and since then the $1600 quote turned into I believe almost $7k dollars my report stated they replaced my hood and my back hatch again and my fuel door but I noticed the circle mark that the original guy circled for having a dent. But I'm sure that's not a new door. Among the fuel door I noticed tabs not on and my rubber around my windshield was just flapping in the wind. The paint job was worse than a do it yourself paintjob. Had dirt under the clear coat has blemish spots still on the van had a clear lack of attention to detail when they left tape on the van and had a ridge where they used it to paint and never took off so now I have a bump there. My tracks on the roof rack were not put in place properly, my back handle on the tailgate that was replaced is now cracked. The back tailgate fills with water now after a car wash and leaks out the broken handle (on the inside of the van). My entertainment system is missing a bolt that I can see and the casing around it fell down along with my driver's side sun visor came down and won't go back up. The manager asked for a list and I gave it to him the next business day which was over the weekend so I really looked the van over and found all this stuff. So after a week of not hearing from them I called and was told the parts manager is on vacation for a week. Uh ok so another week goes by since the parts manager I guess is the only one allowed to buy parts, and still no call from them so I call and they said he just got back going to talk to him will call back. Another week goes by and nothing so I call again and left a voice mail and no call back so I emailed and asked is there anything I can do to get my van fixed he said it would be 2 to 3 more weeks and that someone would call me, as if I am to believe that again. But in the meantime the manager after me complaining that my interior is falling down asked if he could do anything to make it right I responded with an email and said yes I will bring it in to fix on the spot but I am not leaving it and shouldn't take more than 10 min to fix correct? Going on a week and a half and no response for me to get my van in to make at least the inside good to go. So yeah I'm not happy and I WILL never go back to this body shop after
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July 2023 by j Steegman
Quality work here, if you ever need a dent or had an accident go here!
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March 2023 by Pat Ashworth
We recently had an incident while traveling thru Toledo and had major windshield damage from flying debris from a passing truck on 23. Thankfully, Rob, Bob and Carol walked us thru the process on a holiday weekend. They all did a great job and highly recommend this shop for repairs. They went above and beyond while we live 4 hours away. Such a troubling situation and they stepped up. Thank you and job well done.Services: Auto glass repair
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February 2023 by Lexi Scherzinger
my brand new 2022 car got rammed by a drunk driver and my insurance suggested Brown Body and Paint. biggest mistake i’ve ever made bringing it here - they held my car hostage for FOUR MONTHS, scammed me out of $4000 in repair costs and $6000 in rental car fees, and the car isn’t even fixed- one of the major problems with the suspension is still happening, the doors no longer lock from the inside, and the side mirror is busted. the absolute disrespect and unprofessionalism i encountered here as a young woman are baffling. i am filing a complaint with the better business bureau. do not bring your car here even if it is the last repair shop on earth.
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October 2022 by Bailey Tomilson
My truck is still there, but so far the experience has been wonderful. I was in a wreck in September and my vehicle was towed there. We live in Texas and my wreck was in Michigan. The first manager I delt with wasn't my favorite. He kind of brushed me off when I called. HOWEVER, another manager I've been talking to has been outstanding. Rob has been answering all my questions and he's been taking care if me. He knows I have littkes and he's keeping me in the loop with my truck. We will be flying from Texas to get my truck wheen it's repaired, but Rob is going to make sure it's in tip top shape before releasing it.Service: Body & Trim
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August 2022 by k f
If I could rate an negative 5 star I would, but I had to push one star just to leave an review. The experience with this body shop has been an absolute nightmare. When you call to inquire about your vehicle the folks in the body shop either do not answer the phone or have attitudes when they do answer. If you tell a person that their car will be ready by a certain date and it is not, then I do not understand why someone can't pick up a phone to let you know instead of having a customer come to the shop several times and leave each time without their vehicle because it is not ready. I spoke to an manger twice, each time he told me he would look into what's going on with my vehicle and he never returned the phone call. My car has been in this shop for a month and not one time did anyone call with information about delays or part shortage, but when I call this is what they tell me. The mangers are rude, very very unprofessional and can careless about meeting deadlines apparently. So this is supposed to be a family business? This place is an absolute joke! Send the mangers to chick fil a, maybe they can learn some customer services etiquette!Service: Body & Trim
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August 2022 by Charles A Castaneda
They finished my truck ahead of schedule and it looks good. Greatly appreciated since All-State didn't fully cover my rental expenses and I was liable per day for the rest.
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March 2022 by Amy Jindra
WORST service ever!!! Understanding there's a labor and parts shortage, but the LEAST they could've done would be to call with updates! I've called every week for over 6 weeks, and they say they are "busy" but all you can hear are people laughing and joking in the background. I've gotten a different answer EVERY time I've called, and no one can give me a straight answer. Each person I talk to has a "it's your problem, not ours attitude."Service: General repairs & maintenance
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March 2022 by Karen Thomas
I was at the wrong place for an estimate, but Paul W. took care of me on the spot. He was very helpful, and once it became clear that I was at the wrong place, he still offered to do the repairs. Thank you, Paul.
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August 2021 by me Crews
Nice people . Great work
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July 2021 by drhira pervez
They were up to the mark. Thank you team brown
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May 2021 by Bill Zigler
Tom made our Accord great again, thanks!
