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“Jeff was amazing today! The Ottawa Hills location pretty much fcked our move when they closed before we were able to pick up our rental truck. We had made a reservation for 12:00, showed at 12:00 and they closed at 12:00, with absolutely no communication from the staff at the Ottawa Hills location. Customer service was able to find us a solution (after 45 minutes of being rerouted and called back) with Jeff. He stayed an hour after he was supposed to close up and got us into a truck last minute. He even had an adorable kitten that we got to snuggle with to make us feel a little better about the sht situation that we had been put in by the other location. If you're looking to use Budget (not recommended, but sometimes ya have to), Definitely look HERE first and avoid the Ottawa Hills location.”
“I'm going through a tough time right now moving and the guy at the counter made me feel better after getting me a bottle of water and a snack after he noticed I was so emotional. Thank you for having my back during this moving process in my life right now. Your company actually cares about the customer. I appreciate y'all!”
9AM - 5PM
801 Washington St, Toledo
Truck Rentals
“The team at U-Haul made it incredibly easy for me to set up a reservation, guiding me through the process and ensuring that I selected the perfect truck size for my needs.Their customer service was top-notch, as they patiently explained the one-way rental process, making sure I understood all the details. I appreciated their attentiveness and willingness to address any questions or concerns I had. It truly made me feel valued as a customer.”
“This is hands down the best Uhaul in toledo. A few of these poor reviews are about the uhaul system, not this specific store, that's not fair. Always extremely cordial and helpful. I will continue to return to this location.”
“My vehicle was broken down and I needed a vehicle and the cost of car rental prices were outrageous I was able to rent a pick up truck for a reasonable price. The staff at this location were very nice and great to work with.”
“This place was VERY unprofessional. The manager that had her 1 year old child at work with her on the job was extremely rude. She would not even ask me questions or try to see what the mix up was with her employee that was doing the paper work. They tried to act like I wanted to rent a truck for theee days for $600 and then turn around and come right back. Moving a one way truck from Michigan to West Virginia for work permently. This place needs to be checked out the manager isn’t running this place professional and is not very good with talking to customers. I hope they get someone to come and see how these people are ruining U-Haul image I will not recommend this place to anyone. SAVE your self the head ache.”
“I've been to a few of the yards and have been less than impressed. With that being said this yard did a great job and in a short amount of time. The staff was friendly.”
“Very friendly I came in two days in a roll to rent and both days everyone was friendly and polite. No rudeness just making sure you get what you needed to handle your business!”
Open 24 hours
5394 Monroe St, Toledo
Truck Rentals
“Service is always helpful and trucks have never had problems. They always accommodate if you need extra time with the vehicle and don't sneak in any extra charges that I've noticed.”
“The manager is super awesome, I told her I was gonna be on my was to get one of their pick up trucks(10 mins ) and she had it warmed up for me and and ready to go!”
“Lamont was Happy, polite, and friendly along with an upbeat personality. A person that behaves like this to YOUR customers is rare these days and is a keeper! Please be sure he is recognized and rewarded appropriately for what he adds to your customers experience. Our visit to your location Was Quick and concise, nothing like our past poor experiences with other locations.”
“Kyle Butz was awesome! I had such a stressful morning! He got us a truck and storage unit fast and was super nice and funny! I asked him if he’s unload all of our stuff for us he told me “we’re called U-Haul for a reason” I said dang that’s a good one! Kyle has jokes!”
“Service was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board!”
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“Reliable company great family energy really happy to see the new service manager here ! If you need a truck rental seriously reach out you will not be disappointed !!!”