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March 2024 by JF 1
AAA ROADSIDE
Edit: A case manager from AAA reached out and offered $100 towards my renewal. Still, beware. The actual AAA drivers and dispatch, not the companies they hire are incredibly incompetent.
In a post Covid world, 2024, do people just not care about anything anymore or are we breeding an age of incompetency?
Had a doctor appointment this morning at Toledo Hospital. Came out at 10:30am to valet saying that the Jeep wouldn't start. Went down and sure enough, nothing. At 11:00 am Made a AAA request on the app for roadside. After 45 mins it said they were here. They weren't. I called and gave them my phone number for the driver. It's a Michigan number so area code is 734. They even read it back, ensuring they had the correct number. They said "actually, the driver has an est arrival of 12:04." Okay no problem, Please have them call me. No call ever received. Called back at 12:11. AAA said the number they had given the driver started with 473 NOT 734. So they sent a driver to the wrong location AND gave him the wrong number. So what did AAA do? They cancelled the tow/service call. All they had to do was make a few clicks on the computer to make sure they had the number right. But why would they do that? It just makes too much sense.
So, they dispatch another vehicle to the CORRECT location and take my number down. After giving them the height clearance of the garage, my exact location and everything I get a call from the AAA tow driver Tony saying that he's not gonna be able to get down there because his truck, a flat bed, is too big!!! Instead, he wants to try jumping it with a jump pack. I tell him it's more than likely the starter but he insists. He gets here and of course, it's the starter. He calls AAA, twice, the calls get dropped. Finally he gets through and gets a wrecker "ALLEGEDLY" dispatched. Well, over an hour later and I'm still here. Almost 4 hours now. I texted Tony the AAA driver that came out and asked if he had any updates on that wrecker. He said "im off work now it's out of my hands, sorry for the inconvenience." WHAT???? Thanks for nothing, Tony.
At 2pm I call AAA again. They put me through to an "advocate" who puts me on hold for 20 mins. Comes back on the line and says "they're looking for a truck to get you." I said "what do you mean looking, as in, they haven't sent someone out yet?" He said "No, most places don't have wheel lifts and the ones that do, the drivers are off work." I asked "how long do I have to wait now?" His response "I don't know, we're looking for a driver...." thanks AAA.
What the hell is the point of paying an annual or monthly fee for roadside service if you don't get any roadside service? AAA has got to be the biggest scam in the "service" providing world I have ever seen.
I finally get towed out at 3:00 PM. FOUR HOURS after the original request for service went out. Big thank you to DAN AT PJS TOWING. He made me laugh the whole way to the shop. Great guy and will be using them for my tows from now on.
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March 2024 by Karen Moss
You can tell when new help is around! Want be going back to this location! Airport
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January 2024 by Darlene Jenkins-armour
The manager of this location is not very people-friendly and very distant with handling long-time members of the AAA from other locations.
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January 2024 by Charles A Castaneda
Friendly employees, maps, service, and they sell useful items.
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January 2024 by Madden Madness
Today on Jan. 4th 2024 @10:15am-10:45am I came into the shop thinking I had an appointment set up at this location but it was another. The guy said he still could help me but wasn't being very talkative and I got racist vibes from him. I'd ask him questions and he wouldn't respond just stare and I told him I needed an oil change he threw a piece of paper on the table and told me to sign and I felt disrespected And left... The facility doesn't have no type of diversity and it's truly a shame that in 2024 we still deal with racism never coming back to that one I rescheduled an appointment for a better location and they actually helped me and encouraged me to bring it back whenever I needed fixing
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January 2024 by Chris Witwer
They did a great job repairing my Ram. I had severely let some maintenance go due to life and family issues being crazy for the last year and it finally caught up to me. They were fair and went out of their way to help me and get my truck running smoothly again.They are honest and being a AAA member has a lot of perks from free diagnosis to a % off on labor.
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December 2023 by Joan Mulligan
The staff is knowledgeable and helpful, as they make each visit a positive experience.
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November 2023 by Cindy Greulich
it was pretty good
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November 2023 by That guy!
Great group of guys great management.
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November 2023 by Kelly Mack
I hope this is Greg’s store. I wish I could give 10 ⭐️‘S my car was “stuck” park for a week. Both of my preferred shops were booked up up and finding a mobile mechanic who can service a Mercedes is impossible (take my word for it) Greg came out and and showed me a magic button that gets the car out of park which allowed him to tow it and take it to get Serviced. He’s Professinal, Patient, Very understanding! He was also quick! I am Pleased! I was so overwhelmed and stressed his attitude changed that. Greg (Young, olive skin tone, glasses, tall) is the epitome of Good Customer Service!
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October 2023 by Pat DeCembly
Don't remember visiting recently
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October 2023 by Daisha D
Went to get my brakes fixed but I felt like they were not done correctly as they felt and sounded the same as when I brought them in. Went to have them relook at it and was told I was missing a wheel lock so I needed to bring that or they couldn’t check my brakes.They were wrong and a wheel lock wasn’t needed initially when I first dropped off my car and it wasn’t needed to recheck. They came around to the same conclusion and confirmed it wasn’t needed but found nothing wrong. Not satisfied with the customer service here. He had a bunch of excuses that I had to push back on to get anywhere. He was fine with saying they couldn’t recheck and sending me on my way.
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October 2023 by Kelly Childress
AAA Customer service sucks.Never will use them ever in life.1?
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September 2023 by Samantha Welsh
I took my car there because the transmission was failing. I knew it was. They kept it a few hours, then called and told me they couldn't find anything wrong. 2 days later my car gets stuck in second gear with my kid and my dog in the car. 2 starts because we didn't get charged, but still, could have killed someone.
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September 2023 by The Marsh Man Chronicles
This is now the second time AAA Toledo has left me stranded for hours and hours!! Last time I broke down at 10pm and they said they'd be there by midnight. Called at 12:30am they didn't even have record of the call. Said they'd be right there, well 1:45am rolled around and I gave up. Had to leave my car in the center of the freeway and pay a real tow company $100 later once the sun came up.This time broke down at 5:45pm, they said they'd be there by 8:30pm... 2 HOURS later which is already ridiculous! It's now 10:45pm and still nothing!! They are terrible!! AAA is useless and I will be telling everyone I know about what a horrible company AAA has become!!!
