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February 2024 by Eddie Fatpickle
I stop over to get a repair estimate.
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February 2024 by Colt Kolb
Not a member but got me in to install my new tires I had delivered to my house. Dennis the manager was really great and I believe it was Jose that did the service for me. I don't have pics but very engaging service.Old tires were leaking from guy I bought from and drove home like a dream worry free afterwards.
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January 2024 by Mary Ames
Always get exemplary service in regards to travel plans.
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January 2024 by James Baker
As always, the staff was helpful. All we were there for was to renew our memberships. We've always had good experiences with AAA.
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December 2023 by Denny Stewart
Great, just went in for a oil change.
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November 2023 by Valentina G
Today Randy P. Came out today to come and help with my car and his customer service was very professional and was able to get me a new battery on right away. I have a 2013 dodge journey and those are difficult to get to sometimes but he did it and was able to get my car started.I appreciate your help so much Randy!
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October 2023 by Mark Tomesek
The best auto repair place I've ever experienced! I love that they send a text with a link to photos and the diagnosis, and immediately follow up with a phone call to discuss. Rather than try to upsell me, they've actually explained why there was no need for a service I requested.
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September 2023 by Dereck Patton
MUST READ!Dropped one off our vehicles off, here back in June. Told them what was wrong (power steering issue and we needed a rear axle seal replaced, it was leaking gear oil from the rear differential) They said they'd see what they can do.Following day(while our daughter was having emergency surgery) they called and said there were more problems than what I thought...After our daughter was released from the hospital, went to pick up the vehicle and get 'the scoop'...Dennis (shop manager) told me it stalled 3 times during the test drive and a bunch of other lights were going off on the dash, transmission started slipping..."Huh, how far did you drive it?"He said let me ask the tech who took it out.Came back a minute later and "he said about 20 miles." I was instantly pissed. They knew what was wrong and chose to drive it to the point it behaved that way.For the record, we had to drive it the same distance to get the VIN verified for title transfer from out of state and didn't behave like that.So basically this tech beat the hell out of our vehicle for at least 20 minutes, probably to get out of working on it...Here's the issue, according to Duane (the district manager) they don't have "a level 'A' mechanic" there, haven't for 7 months. It was at Duane's call that they take the vehicles, even if they can't work on them. Thus wasting everyone's time that brought a vehicle in that they KNEW they couldn't work on.I did file a complaint with their survey team. 2 months went by and I didn't get a call that I requested to explain why I knew something was wrong... Only when they called to ask about our membership cards did I get to address this problem. Only to be informed they can't work on anything in that shop that requires any more knowledge than needed to change a tire(basically).I would like to point out, I could do the job(I'm not a mechanic but do 95% of our own auto repairs) but I don't have access to a bearing press to replace the seal.At least 3 people at this location and business failed. The tech, his manager and the DM. Also the survey system or whomever seen my complaint and chose to ignore, if it did show up in their system (that's to be determined and Duane will inform me what happened).At this point, don't take your vehicle here for more than a tire change.The "about 20 miles" test drive was unnecessarily long with them issues it was having. And whatever they tech did, was out of line and abusive. (Not to mention, he milked the clock for a half hour!)Duane did try offering some minor help and tried to get us to bring the vehicle back (just to send it to another location to be repaired) but if it's this bad at one location, I'm super hesitant to try another.
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June 2023 by Jojo
Very helpful and most appointments right awayMake this place on alexis rd. Toledo ohio the place to go!!!Service: Tires
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June 2023 by kitty miller
Got us right in. Fantastic customer service
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June 2023 by Liz Zahn
Where can you get an IDP on Saturday? Look no further. Speedy service, in and out in 15min. So efficient. Thank you, Heather!
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May 2023 by Li Zhang
Where can you get an IDP on Saturday? Look no further. Speedy service, in and out in 15min. So efficient. Thank you, Heather!
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May 2023 by C A
Thank you to Andrew and Mick who provided excellent customer service when I unexpectedly needed new tires as an out-of-towner. I needed an uncommon type of tire, and these guys were so persistent in tracking down the exact tires I needed. They went above-and-beyond and really helped me out when I was in a bind!Service: Tires
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April 2023 by Jeff North
Got me in and serviced my vehicle quickly and had me on the road in no time.
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March 2023 by Rob C
These guys are absolutely amazing. Even though they are super busy and short staffed, they took the time and consideration to get me in and out to get my tire changed. I truly appreciate their hard work. Thank you.
