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August 2024 by heather gray
The guy I spoke to was very polite and helpful it was a last minute situation for us. I love how it was all done online it was incredibly easy we haven't had any issues. The place was clean easy to access even with 20' Uhaul I definitely recommend this storage.
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June 2024 by Robert Cook
Friendly service on the phone yesterday .Very nice to speak to and helped me doing my contract on the phone .She was nice to talk to answered all my questions for me I'd give her a 10/ 10 thank you
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June 2024 by David Oxley
Jess answered all of our questions and concerns in a very professional manner she made it seamless. Thanks again job well done.
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April 2024 by Ruthanna M
The cs rep was very helpful and courteous. Very pleased at the service!! Great introduction for your company!!!!
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March 2024 by Joel Taylor
Victoria was very helpful through the whole process very easy
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March 2024 by Jessica
Just rented this unit 4 days ago, still moving stuff in. My husband goes to the unit and the gate won’t open. He calls, no one will talk to him bc they say he isn’t on the account. Nowhere on the application does it ask if I want to add another person to my account. So he calls me, I call them, the lady I talk to is very nice and wants to take care of this issue promptly, she puts me on hold and emails the maintenance person at the unit, she comes back and says that he should be calling me for details. While I am still on the phone with her, adding my husband to my account, he calls. He is very rude, mentioned how he was at home at the dinner table with his family numerous times when he gets this emergent message about the gate not opening at the facility & says he can see the logs that says we got in and out today, which we did not. Just made me feel like a huge inconvenience to him. Then he gets upset with me bc I wasn’t at the property and tells me that I should have someone call that is actually there & I told him I did and no one would talk to him. Then proceeded to tell me that he will be there tomorrow and will look at it then. I’m sorry that I am such an inconvenience, if I had known I would be treated this way I would have paid the extra $10 to get the unit next to my house. Which is probably what is going to happen. Things are really expensive these days you should appreciate the customers you have, we are who pay your salary.
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March 2024 by Jerry Phillips
Donna doesn't work there anymore. She was probably too nice. I can't get in touch with any management
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February 2024 by Cynthia Schubert
Difficult to find information, change the account name. Cost of units.
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February 2024 by Scott Miller
Painless and professional. Thank you.
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November 2023 by Lara Jacobs
Victoria was fantastic— very friendly and professional. She waived my late fee due to credit card info being stolen/cancelled with no questions asked, and got me set up on autopay with new card information in just minutes. I’ve been nothing but pleased with KO Storage.
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November 2023 by Amanda Setser
Started off well with great rates but only to come a couple months later and they doubled the rate. Though if you go on and look at their site it still has the the low rates advertised. So beware that they get you in with low rates but within a couple months they will raise them sky high. Also, the security there is not good. There are hardly any cameras around. I went to my unit and found that someone had tried to break into it. There were cuts and nicks on my lock that I had to provide as well as the actual unit lock had been bent. Overall not very happy with the surge in rates as well as the very little security this place has.
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November 2023 by Jody Griffiths
Rented online and moved stuff in no problem.
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November 2023 by Scott Fannin
Let it be know JASON is the bomb.. Everything we threw at him, he handle like it was easy peasy...
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November 2023 by Michael Kester
Nice facility and Donna is great.
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November 2023 by Darlene Parker
She's was really nice to talk too
