-
September 2023 by Mark Rogers
An okay car lot,overpriced vehicles, with some sales people that are overly pushy to sale you a car.
-
April 2023 by Nathan Brunk
I would like to share a story about what happened to me on April 6th. I apologize it’s a long story.My truck broke down in Kentucky on the way home from a business trip which left me stranded 4.5 hrs from home. I had my truck towed to the nearest Ford dealership to have it looked at. After being informed that the KY dealership would not be able to look at it for several days I explored all options on how to get home and after exhausting all options thankfully my dad was able to come get me while leaving my truck in KY.After a week of no action on my truck I thankfully took my dads advice and contacted Tiffin Ford to fill them in on my situation.Brad advised me to get a hold of the service advisor Rhonda.Rhonda helped me get my truck towed from KY to Tiffin on a Saturday after my original towing contract went south and had a technician ready to work on it first thing Monday morning. The issue was diagnosed within a couple hours and the part was put on order. After confirming the new part fixed the issue, Rhonda had a driver drop my truck off at my workplace. She also included a pre-addressed envelope to turn my tow bill into ford since the part was still covered under warranty. Rhonda’s communication and willingness to help was truly appreciated and she was always so cheerful while speaking on the phone. I truly appreciate how she turned a negative situation into a positive experience.
-
April 2023 by Jaysen Scherger
I've been dealing with Tiffin for four years now and I've always had great service
-
February 2023 by Stephen Scherger
One of the best dealerships in the Tiffin area, will gladly come back to do business.
-
December 2021 by Darlene Robison
Great service department. Very nice staff and the ease of scheduling an oil change was so nice. Love being able to get a free shuttle ride.
-
June 2021 by Kimberly Mills
As always great service.
-
May 2021 by Carlyle Fuhrer
This car dealer is the best! Great customer service, very helpful and friendly staff.
-
April 2021 by Nathan Fike
Great place for oil changes. Other services are over priced as you would expect from most dealerships.
-
April 2021 by Jim Stultz
Went in for routine maintenance, found an issue to be addressed in the near future.
-
April 2021 by Larry Goldenberg
Service department was very helpful and nice. I had van brought in for a hose that blew. They got me right in and was done in vout 3 hours. Great job
-
February 2021 by Adam Foltz
Wow is all I can say!! I bought 2 cars from here a few years back. Since then I have traded them in. I bought extended warranty on both cars plus gap. I have sent paper work and emails to everyone they have told me to for last 7 months. I have talked to just about every manager there atleast 3 times..mainly because the don't shower or return ur calls. So 6 months later I recieved 1 check for one car after alot of complaining. Now I have been back at this for about 2 months no return calls no check etc. We are talking about 1k plus. Just know that when you buy a car here and trade it in and want ur money back that is owed to you be ready for the biggest run around you have ever had to deal with.. oh and I hope they see this and call to let me know when I will be receiving my check
-
February 2021 by Angela Conner
A great big Thank You to Shaun and Amanda and the rest of the Reineke family for taking care of us today! You will always be the only dealership I recommend, 5 Stars for everyone!
-
November 2020 by Ayanna Hayes
I would give no stars if I could. The customer service was not as expected. I made it known that I needed help being directed to where my service would be and nobody came to help me. I had to walk around asking questions to get what I needed. Very disappointed.
-
October 2020 by natalie
I went there with a voucher from JAFAS, which is intended for critical areas. I know my vehicle needed additional work which is why I planned on spending additional amount to cover other cost. I have a nice vehicle and wanted it to be back to tiptop condition . Tires was their suggestion, so I asked them to save a tire for me to use as a spare. I told multiple employees. My tires weren’t bad at all I really didn’t want new tires, but I agreed. I asked them to fix my right side mirror, I would think that’s critical, and my front end which was completely broken down from a recent accident. Well when I got the call to pick up my vehicle I was completely disappointed to say the least. They couldn’t find my spare tire. They said, “sorry there’s nothing we can do, we don’t have one that can fit your vehicle or know where yours is.” As for the side mirror. All they did was push it back up. It’s still cracked and still has a dark tent because of the damage to the electronics in it. The front end is horrific. All they did was lift it and hold it in place with zip ties. My front end looks like it has stitches. My front end sensors go off randomly. With their repair I drove away with my vehicle looking ratchet, messy, or trashy whatever term you like. I’m in shock. They lost good tires, did street quality repairs, and sent me on my way, with Zero options! If I could give less than one star I would.
-
August 2020 by David Stansbery
Very nice people to talk to