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June 2023 by Peggy Rettig
Very professional, friendly and helpful.
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April 2021 by Larry Goldenberg
Service department was very helpful and nice. I had van brought in for a hose that blew. They got me right in and was done in vout 3 hours. Great job
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February 2021 by Angela Conner
A great big Thank You to Shaun and Amanda and the rest of the Reineke family for taking care of us today! You will always be the only dealership I recommend, 5 Stars for everyone!
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August 2017 by Amanda W.
Heather Meyer set us up for a V.I.P. test drive appointment. Upon arriving at the dealership (over an hour drive with 5 children), we soon learned that the vehicle we were to test drive had been sold 'a while back.' Heather also informed us that there were 6-8 other vehicles on the lot that would be suitable for us. There were NONE. This is absolutely unacceptable behavior from someone supposedly in customer service.
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June 2017 by Renene B.
I was dealing with a salesman named Walter all week and was told the vehicle I wanted was not on the lot but would be back Friday. Friday he told me the vehicle was on the lot and would be ready to go Saturday. He talked me into applying for a loan so I could come get it on Saturday. Within a half hour he called me and the vehicle was not coming back until Sunday. On Monday, I could not get a hold of him but they said the vehicle was on the lot ready for sale. Called Tues morning to make an appointment to go see it and they told me it was sold Monday!! Watch out, very shady. I think they had another buyer all long and were just stringing me along in case that deal fell through.
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February 2017 by Jeff S.
The lug nuts were left off my wife's car after an oil change and tire rotation. Absolutely unacceptable. Nothing was made right, and all that was offered was a "sorry". This is why I do all the work on my cars. Update: 2/12/17- I received a free oil change in the mail. They saved the day, and gave themselves another shot.
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September 2016 by Virginia D.
For the last few weeks my husband and I have been shopping for a new car. Now, our credit is not good, for reasons that are irrelevant in this review. We had a car loan through a local "buy here pay here" dealership that just was not cutting it. These type of lots are notorious for selling cars that are overpriced, and mechanically sketchy at best; ours was no exception. We went to a couple of different dealerships, trying to figure out if was possible for us to get a loan on a newer car. Our search was not going well, until we walked into the Reineke Ford-Lincoln Dealership in Tiffin, Ohio. When we walked in, we were greeted by Mr. Mark Tooley and later, Brian Debolt (please forgive me if I have spelled your names wrong). We explained to them what we were looking for and our current situation. They told us that they would try to help us as best as they could. Three days later, we had left the dealership with a car that was only three years old, Ford certified, and under complete warranty, all for only slightly more than we were paying at the "Buy Here Pay Here" lot. I can't tell you how much of a relief it is knowing that, not only if something goes wrong with my car it is covered, but that there are people willing to work so hard to help someone else. I know how hard they both worked to help us get a good deal on a car, but they really knocked it out of the park. For these reasons, Reineke Ford- Lincoln in Tiffin will be the only place I ever shop for a car. I will let everyone I know how fantastic of dealership it is to go to and how wonderful the people who work there are. Thank you so much for everything you have done for us. It is greatly appreciated.
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December 2015 by Lanita F.
Buyer beware. I was told three different reports regarding the same vehicle. I seen a used vehicle for sale online at this dealer that I was greatly interested in purchasing. My husband and I went to the dealer that evening. We were told it was sold 5-minutes before we came from someone out of state. I week later I still seen the vehicle on their website and a couple other sites. I thought I'd check to see if they still had it; sometimes deals fall through. I was told someone was looking at it at that very moment and they'd call back if the vehicle was purchased. A different sales person called me back and said the person bought it. Out of curiosity, I had my husband call and they told him the car was picked up that weekend. I let the issue go, but I find odd to be given so many different stories about the same car. Hmmmmm....
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June 2013 by Mariah Z.
Ask for Shaun Conley! Mu husband's family buys all their cars from him - and got us one as a gift - because he's super friendly, professional, helpful, and just a good guy. We decided to buy a truck from him despite living in Texas and still found him to be the most helpful, accommodating and just easy to work with - despite us living in Texas! Plus he arranged for the truck to show up on our door step for a test drive! It was the best deal we found and would definitely buy from Shaun again!