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March 2024 by Stephanie Arnold
Worst bank every!! Staff is very rude. I called to pay my loan off to be done with them 5 days go but no money pulled. I find out numbers weren't in right and theh add more interest to my pay off!! Still waiting for them to withdrawl money have to babysit them cause they don't pay attention apparently.
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March 2024 by Shauna Roach
Please look me up if you would like to join me on making this bank accountable. I can direct you on where to file complaints. It is obvious they have a narcissist there collecting fees for commission. It would be a blessing if this bank closed down. The reviews clearly speak for themselves.
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February 2024 by Miss Debbie Bryant Rishmawi
RUN! Run away as fast as you can! Worst bank for loans / customer service from loan officers within the Tiffin branch EVER! They NEVER return your calls when leaving a voicemail, never answer emails, don’t even return your call when the automated call system says to leave your phone number for a call back!They are WAY behind times electronically. Your loan won’t be pending to come out on the date you request it will be sporadic and up to 3-4 days behind. And then all of a sudden a day before or the day of and back to later again.All of the loan officers I have spoken to are this side of rude, very curt, unhelpful, confused. Never answer their phones NEVER. And do not return calls when you leave a message. Only one has ever emailed me back.I can’t speak of the teller service but just RUN AS FAST AS YOU CAN AWAY from the bank for loans or reliable and knowledgeable loan service!
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February 2024 by Angela Marshall
The worst bank I have ever done business with. Not one employee knows the answer to any question you ask they all talk in circles just to get you off the phone which actually works because you can't wait to hang up from frustration. I wouldn't do business with this bank if it were the last bank left on earth.
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February 2024 by Amadeus Botton
I love the girls and they are always very helpful.I have had some stressful situations and they have always been available and helpful? I enjoy this bank.
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November 2023 by Verl Wilder
Fortunately, I had a much better experience than most of the reviewers had. I paid off a car years ago (paid if off early with no penalty) but the bank was still holding a lien on the vehicle. I called and spoke with Breanna. She very professional and responsive. Since I called late in the day, she let me know I’d have the release first thing the next morning. She was true to her word.
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October 2023 by Preston MacTavish
THE WORST BANKE EVER!!I would give 0 stars if possible. Nobody is available by phone. Ever. Except the payoff loan dept. I never got a monthly statement for how much was left on the loan after each payment, a receipt when payment was made or even when I paid the loan off. Their website is poor user friendly, and has almost no info on your account. You’ll most likely have to deal with several calls and emails to solve 1 simple issue. Did not send my title and made me me jump through several hoops with other gov agencies to get it. Literally the worst business and bank I’ve ever had the displeasure of being a customer at. Do yourself a favor and run if this is your only option!
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October 2023 by Moose !
I’ve tried calling to change my address numerous amounts of times. I can not change it myself. Keep getting told to send an email. Numerous emails sent, with no response. You can not get ahold of the loan office at all and they will not respond back to you. My vehicle is almost paid off and I want to make sure I get the title sent to the correct address. I don’t know what to do. I will never ever again get a loan through this bank. Zero customer service, impossible use of online banking. This bank is a scam.
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October 2023 by teddy gaud
I Highly do not recommend financing through this bank. Take any other bank but this one, it takes hours to get ahold of them and they never respond to emails. They’re so unorganized, I’ve never seen something like this.
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September 2023 by Phillip Gittens
Kalene Zartman was a great help and had excellent communication while a issue got taken care of. She went above and beyond. Thanks!
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September 2023 by morgan mattingly
Very shady bank. Do not get a loan through them. They will take your payment out of your account then say it is late even though you have your bank statements to prove it. Worse, most unprofessional bank i've ever seen in my life.
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August 2023 by Joe Kowalski
Completely disorganized.I called in April to pay off my truck early. They said I owed some 200 over what was due, plus an early payoff fee.Their online system screwed up and caused 1 payment to be late. Late fee? 60 bucks.I was paying 61 bucks over since I started the loan.Somehow, a late fee was charged every month for months. They couldn't explain it or figure it out. Finally got ahold of someone (Jim) who said that they would take of it. He said to avoid an early payoff fee to wait till August.I watch my balance like a hawk.(Payment due on 12th, paid on 14th)I checked August 10th, balance on loan 580 and change. Payment comes out on 14th. Call to pay off remainder.Tell me payoff is 440 some dollars. I lose it on them demanding how a 180 difference is now 440 something.Somehow still had late fees, and an early payoff fee.I can't get ahold of the people I need to because they refuse to answer their phone and refuse to return voice mails.The one lady acted like I should be grateful because they eventually removed "the early payoff fee" even though she said it shouldn't be on there anyway because I am now past the minimum date of maturity.This bank has been freaking horrible.
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August 2023 by Chris Carey
Bank added cpi insurance to my loan. And raised my payment almost a hundred dollars a month. With no notification, i got the insurance resolved and a full refund. But now they are stating i am a full payment behind, becuase of the raised payment amount but their system shows i have made 8 payments for this year. And it is august first. This issue has been impossible to resolve. And i would strongly urge anyone thinking about using this bank to strongly reconsider. They are thiefs and need to be dealt with accordingly.
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July 2023 by Daniel West
Horrible bank will never finance with these crooks again very unprofessional and they never answer the phone and are very hard to get ahold of. Poor communication and customer service.
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June 2023 by Dnika Hollo
My payment is due the first of the month and it’s now the 3rd. I should have a window to pay before getting any past due or late charges but bank of Ohio has already place a passed due amount on my account which has cause my credit score to drop tremendously
