The Toy Store, a family-owned ATV dealership in Thornville, OH, has been serving the Polaris community since 1993. Known for its friendly and customer-focused staff, the store offers a wide range of products including Polaris ATVs, side by sides, slingshots, zero-turn mowers, trailers, and parts and service. Customers frequently praise the knowledgeable and helpful sales team, especially noting staff members who go above and beyond to ensure a positive experience. Many reviews highlight how staff members like Jeff and Thad provide exceptional assistance, offering clear information, great deals, and support throughout the buying process. Customers appreciate the store’s commitment to customer satisfaction, with some mentioning that they received personalized service, quick responses to stock requests, and thorough guidance on how to operate their new machines. The store’s service department also receives high marks for their promptness and willingness to help, even working on customers’ trucks and trailers to ensure they are street legal at no extra charge. Overall, The Toy Store is seen as a trusted and reliable place to buy ATVs, side-by-sides, and related equipment, with many customers planning to return and recommend it to friends.
Awesome experience all around!!! Bought a new to us, used (trade-in), Sportsman 500 from Thad at The Toy Store in Thornville. Made the drive up from Cincinnati and am not disappointed at all. Thad was very responsive to all my requests; online, on phone, and in person. Highly recommend The Toy Store!!!
November 2023
Best price around on Polaris. We checked every dealer around. Smooth buying process Jeff was great to work with!
October 2023
Great place to do business. Did not have what I wanted in stock, but Thad located what I wanted and had it in a few days. Easy and relaxed. Great customer service. Would definitely recommend doing business here.
