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October 2024 by Daniel MacDonald
If you love your pets, you’ll stay away.
Their business model is “money”.
To start, they overdosed our new puppies, giving them medications that we told them they already received.
They then charged us for those medications, which they didn’t need. When we complained, they refused to refund.
Then they overcharged us for this visit because they put the wrong dog on our current visit, charging us for 3 dogs instead of 2.
When we paid, and found out about the mistake they were “unable” to refund, but instead said they could just “credit our next visit”
BUT there will not be a next visit. Shady business operations, dangerous practices. Money first.
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September 2024 by Griffin Wilfing
Took my cat to the vet and they “dewormed him” I took him back to get neutered and mentioned he was still showing signs of worms and they just brushed it off and said he didn’t have worms, then told me he had rotting teeth after he got neutered and to come back in a month for X-rays. I took him to another vet because he still seemed sick as I mentioned to the vet when he got neutered. The vet said he definitely had tapeworms and many more parasites then told me what was wrong with his gums. He said how poor the cat was managed at the last vet because it didn’t require any tests to see the worms or to diagnose his gums. It upsets me that they let my cat go so long with worms and to risk tooth decay on my cat when they could have just looked at his gums and checked him for worms again really fast. It took 10 minutes at another vet to diagnose my cat. This vet couldn't diagnose him on a 30 minute appointment and a full day of him being there for surgery. Either the vet didn’t care or is incompetent I don’t know which is worse.
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April 2024 by Timothy Haskins (Tim)
I would not recommend their boarding service to anyone. I have a dog who has bad anxiety around people he doesn’t know. He might become aggressive if he thinks you’re a threat to him or his family. the vet techs who help run the boarding services don’t know how to help/handle a behavioral dog at all. And instead of talking to me while I’m picking my dog up, they decided to call their manager and have the manager call me instead and tell me that they can’t handle a behavioral dog and that he’s not allowed back…
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February 2024 by Fiona Davis
The veterinarian and vet technician I saw today were amazing. They made my cat feel extremely comfortable before checking her vitals and kindly delivered their expert opinions. I will be returning to them in the future and am further appreciative of the kindness of the welcome service staff !
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January 2024 by Rachel Frazee
They were able to get our sick pet in the same day. Everyone was kind and helpful.
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January 2024 by Holly Sofronko
The staff is very nice and helpful. The veterinarians are very professional and explains what is happening withe the pet and asks if we have any questions.
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August 2023 by ShawnaBabe Gretz
I can't thank u enough! My pup was dying in agony and u helped me when I ddnt know what else to do now he's back to his mischievous self. Thank u so much u have no idea how much u saved both our lives with this kindness.
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April 2023 by Brian Gabriel
The front desk staff is very kind and helpful and my dog always gets a great haircut!
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March 2023 by John Hileman
we had a appointment for my dog mia.tomaro...on the 23rd..they could not get her in ...she has passed away..so thanks for nothing....
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February 2023 by Abigail Ledger
The Plains veterinary hospital is a wonderful facility with caring staff. I have been looking for a good vet for the last two years with little luck, until coming here. Every single person we encountered including who we placed the appt with over the phone was kind and welcoming. Dr Winsley was extremely knowledgeable and took the time to talk through all the potential options for what we were facing. I’m so thankful to have found a place that I trust and feel comfortable with! Thank you for the great service!~Abby Kahanca
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August 2022 by Madison Saunders
I called in at 3 pm on Friday when they closed at 5 pm in a last ditch effort for an emergency euthanasia. I am employed at another veterinary practice but was unable to go there due to the owner/doctor on vacation and understood it would be a long shot to get a last minute appointment. The staff were so understanding, kind and comforting through the process! I greatly appreciate them working me in last minute and being so compassionate toward our situation. They made a horrible situation a little bit better with the care they provided and I am extremely grateful.
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August 2022 by Quincy Cody
This office has been great. The vet got our Hank feeling better after one visit when our previous vet told us they couldn't help him. Switching our Nova girl to this office as well.
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June 2022 by Pamela Grimm
My Lhasa Apso lost use of his back legs. I had no clue what had happened. My normal vet was unavailable. I was told to call The Plains Veterinary Hospital . I have to admit I was nervous based on the reviews. I I went in with an open mind. They were very nice to me on the phone. I was able to obtain an appointment in less than an hour from the time I called. A tech name Michelle took care of us. She was absolutely wonderful! The vet that helped us was Dr. Erica Ryan. She was so gentle with my dog. She explained everything that she felt needed done. They tested him for Lyme disease. They did x-rays. Dr. Ryan discovered the problem was a disc. He was given medication. I was told that if he wasn’t better within four days a referral would be done for back surgery. I highly recommend this place.
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June 2022 by Cheryl Ables
This veterinarian hospital is ridiculously over priced,and I received more info from the vet tech than the vet...unreal. .for a nuetered over 300 I can get 3 dogs done for that in Columbus...won't be going back there.
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January 2022 by Donna Brandon
We own five dogs and each one is always greeted warmly and cared for professionally. I mistakenly wrote the wrong time down for our foster dog and we were an hour late. Natasha explained my error and offered to work us in if we did not mind the wait. We met several people with their dogs during the wait and enjoyed the process. Brody was seen and we are very grateful to this practice and the kind knowledgeable people who run it. 30 year patron.
