CVS is a clean and well-organized store with friendly employees who provide excellent customer service. Despite the recent challenges of being overloaded with prescriptions, the pharmacy team is known for their patience and willingness to answer questions, even during busy times. Although there have been staff changes that improved the organization and effectiveness of the store, customers have noted that prices can be significantly higher than online or at other CVS locations. Overall, CVS has made strides in creating a more positive shopping experience while maintaining a compassionate approach to customer service.