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November 2019 by Gina L.
Grateful for Kroger and their rewards. Don't advertise that you accept Apple Pay if your cashiers aren't trained on how to use it.
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July 2019 by Roger T.
Kroger's no longer. I have been a fan and customer at Kroger's for over 40 years. That stops today. For the first time Kroger's is testing/pilot at the Waterville OH. store charging customers 50 cents for debit card transactions. For a couple of decades Kroger and 5/3 bank were partners, you could bank inside a Kroger's store. What a great combination. I stopped at the service desk to explain what I thought about their .50 cents transaction charge. After waiting 5 minutes for the older couple to finish their expression of the .50 cent charge I left, they were still carrying on about the charge when I left. Believe me the .50 charge was the straw that finally broke this camel's back here. I already love/hated the Kroger rewards program. But think about, they know what you are buying and if you don't download their coupon sorry to bad for you. You can call their support to get it adjusted or corrected etc but you will wait on the phone for 20+ minutes. Stop the rewards program and give me and everyone else the sale price on the items of the week. Oh yeah those sale items forget finding them on the shelves. Too many times I go into Kroger Waterville not even caring if the item is on sale since I did not look but if it's on sale chances are it is not stocked. Finding one of the Kroger associates, asking them and get a response like oh that's a popular brand we are out. Seldom will they go in the back to see if there is some there. So Kroger's is tracking mine and damn near everyone else who shop there, you know its going be on sale and you run out of stock?? Again No Thanks Kroger stop playing stupid if you cant stock the back room or shelves time to find some new associates, I really don't believe its the associates its Kroger management either locally or in Cincinnati. Forget the damn gift cards and fuel points, you have to jump through so many hoops just to find a card and watch out if you just purchased a card those points are used first instead of the expiring points. Maybe when I retire and have more time to play your game I'll think about visiting you again. ENJOY your .50 today it is the last. I'll be sure to plan time to go to my bank get cash and head back to Sautter's 5 star from now on.
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June 2018 by Amanda K.
I have came to this Kroger since I was a little kid. In summary, for many many years. They have changed hands of course during those years but that happens all the time with stores. It is still a great location in swanton (as it is now I believe the only grocery store in town). The store is updated and the cashiers were friendly. There is plenty of parking and located right off of airport highway. Note, there is a great booze selection from beer, wine, and liquor.
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March 2018 by Chanteen H.
I love this store, and The staff. Great sales, good customer service. I complained about them not having enough Gerber baby milk. They listen, and they are always stocked now. Just awesome.