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July 2024 by B
Went there the other day and they had everything I needing while providing great care to their customers. Mello was a great cashier and made great conversation with customers!
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July 2024 by Jeffreysrazor Pike
They don't have the olive bar anymore,, it's a nice small store in Swanton Ohio prices are a little higher than most places but it's very clean and organized
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July 2024 by Mike OBrien
I believe his name was Carlton went over and Beyond the Call of Duty to try to help me find something they showed in inventory and did not have on the Shelf. Most would have just said if it's not on the Shelf it's not there
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May 2024 by Christine Cole
My experiences:
I only tell a manager if an employee deserves a pat on the back or an 'attaboy from the boss. I normally don't waste time tattling on the lazy, rude people that work there....until I could no longer ignore the 3rd time a bag-boy reacted with
sighs, "tsks," and eye rolls when I was weak from chemo & had to ask for help loading the groceries into my car! Unfortunately, the manager on duty when I called was rude and didn't seem to think it was a big deal, even though "carry-out " is still one of the baggers duties (which it definitely IS, per the corporate office). I could almost hear her eyes rolling over the phone when I suggested that baggers should automatically offer to help customers who are elderly, pregnant, or have noticeable/obvious disabilities or health issues.
How dare I expect someone to do their job when they're at work!?!? ? (Btw, I never asked for help when the store was busy!).
2. They're constantly out of stuff.
Every time I shop there, at least 2-3 things on my list are out of stock, OR no longer carried (Where did the cheaper Kroger brands of Boost/Ensure go? And the onion bagels?And no more cream filled orange Twizzlers???? WHY??? What did I do to deserve THAT cruel and unusual punishment????
3. The Kroger App sucks!
I know from the 2 times I was able to open it (without going through 10 minutes of screaming & swearing while trying to log in, but can't because it says my
user name and password were already registered by "someone else," then, once again, I have to call the helpline and prove that the "someone else " it's registered to is ME!!!!) that the app it is not at all user-friendly.
*I realize the app issues are not Swanton Kroger's fault, but I'm blaming it on them, anyway.
And
4. The deli ladies look at me like I'm an idiot when I ask for GEN-oa salami (as in GENoa, Italy) instead of Gen-OH-a (as in Gen-OH-a, Ohio). My family came to the U.S. from Italy, and I pronounce it correctly.
In closing,
Apparently, it's okay to be substandard when you're the only game in town
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April 2024 by natalie werner
Well stocked, organized and clean. Friendly staff
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February 2024 by Kelly Kelly
Service is always fast and friendly
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February 2024 by Daniel Savage
Good store layout, good customer service
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February 2024 by Tina Bost
Clean, organized, friendly staff. I just wish it was a super Kroger, so I didn't have to run to Holland as often.
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February 2024 by Vic Shoup
Great place to shop!
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February 2024 by Gerald Johnston
One register line open, half pieces of pork steak hidden under nice pork steaks in the family pack which is very dishonest
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February 2024 by Thomas Wood
I can't stand digital coupons and avoid Krogers as much as possible
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January 2024 by Elizabeth Parker
Always liked this Kroger it is Home Town not a super-kroger. The superstores are overwhelming so this Kroger it the one I like to shop at. The employees are helpful and friendly.
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November 2023 by Jodie Perry
This is my favorite Kroger!! Love the people & they all try to help as much as possible!! 5 star all the time!!!
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August 2023 by tobyanddawn solarek
The new management is really bringing our Swanton Kroger down. I don’t think she has any experience as a manager and it shows. Very unfriendly and arrogant. Kroger needs to find a new manager ASAP!!!
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August 2023 by Tim Nichols
Got what I needed and the restroom was clean
